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Junior Support Engineer

Partner One Capital
Riverside, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
jira

Full Job Posting

Responsibilities:

  • Install, rack and cable servers, switches and other network equipment
  • Assist with basic installation and decommissioning of Data Centre hardware
  • Provide ‘Smart Hands’ support for our wider IT teams and portfolio companies
  • Carry out tasks such as power cycling equipment, checking connections, reseating cables and replacing basic components
  • Supporting our existing Data Centre Engineer when additional resource is needed
  • Troubleshoot basic network connectivity issues, including checking cabling, ports, connections and device status
  • Escalate more complex infrastructure or networking issues to the appropriate engineer or technical team
  • Assist with laptop and end-user device management
  • Receive returned equipment and ensure assets are correctly recorded and stored; wipe and securely prepare laptops and other devices for re-use or disposal; configure and prepare devices to be shipped to new or existing users
  • Assist with IT asset and inventory management, including tracking equipment entering and leaving the Data Centre
  • Follow documented processes and maintain accurate records of work completed, and assist with other hands-on IT and Data Centre tasks as required

Requirements

  • A basic understanding of computer hardware and networking
  • Confidence working with laptops, desktops and other IT equipment
  • A basic understanding of network concepts such as IP addresses, switches, network ports and Ethernet connectivity
  • An interest in learning more about servers, networking and Data Centre infrastructure
  • The ability to follow technical instructions and documented processes carefully
  • Good organization, attention to detail and problem solving skills
  • A willingness to ask questions and escalate when something is outside your knowledge or experience.
  • Good communication skills and a helpful, service-focused attitude with the ability to work collaboratively with engineers and IT teams who may be based remotely
  • Preferred Requirements
  • Experience in any of the following would be useful, but is not essential:
  • Working in an IT Help Desk, Service Desk or desktop support environment
  • Installing or replacing computer hardware
  • Basic network troubleshooting
  • Server or network rack installation and cabling
  • Laptop imaging, configuration or device management
  • IT asset management
  • Microsoft Windows and Microsoft 365
  • Working with a ticketing system such as Jira
  • CompTIA A+, Network+ or similar entry-level IT certifications

Benefits

  • This role offers an opportunity to gain hands-on experience across a broad range of technologies and environments. You’ll work with infrastructure supporting multiple companies, giving you exposure to Data Centre operations, networking, servers, end-user computing and IT support.
  • For someone at the beginning of their IT career, it’s a great opportunity to develop practical skills while working alongside more experienced engineers and gradually taking on greater technical responsibility.
  • Compensation
  • The estimated compensation range for this role is $40,000 - $60,000/ year Gross USD. Actual compensation will be based on local market benchmarks and relevant experience.
  • This recruitment process may use automated or artificial intelligence to screen or assess applicants
  • This job posting is for an existing vacancy.

Preferred Qualifications

  • Preferred Requirements

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