Junior IT Support Engineer

Neilson Financial Services | Sydney | Australia | Onsite | Full-time Permanent Reporting to: Support Team Lead / Head of Support Services

Neilson Financial Services is a rapidly growing insurance company providing innovative, customer-focused life insurance products across the UK, Australia, NZ and Canada .

We make a real difference in people's lives by giving them certainty about caring for the people who matter most. We're there for our customers when they can't be there for their loved ones.

And we're growing fast.

That's where you come in.

At Neilson, we do more, try harder, and go further.

You’ll join a flat, transparent, no-ego Tech Support team where everyone pitches in. Ideas are welcomed and there’s plenty of opportunity to learn.

This is more than a traditional helpdesk role. As the business grows, so will your exposure and responsibility, with the opportunity to take ownership of systems and technology.

If you’re curious, solutions-focused and want to build a career in IT, this is a great place to start.

You'll be the face of 1st and 2nd line support, helping our people get the most from their technology.

You'll be onsite working in a fast-paced environment where no two days are quite the same.

You'll also get involved in infrastructure projects, security initiatives and application support – giving you exposure well beyond traditional helpdesk work.

Responsibilities include:

Diagnose and resolve hardware and software issues

Build, configure and deploy laptops, workstations and software

Manage IT support tickets across Zendesk, Slack and Shortcut

Manage user accounts, licences, onboarding and offboarding

Support meeting rooms, AV, office fit-outs and workplace technology

Support and triage custom applications built in house

Manage Microsoft 365, including Intune and Entra ID

Assist with security alerts and infrastructure activities

Run basic SQL queries for administration and troubleshooting

Improve processes, procedures and knowledge resources

Explore how AI can help us troubleshoot, automate and work smarter

We’re looking for someone who is technically curious, accountable, and great with people.

You’ll ideally have:

Around 2 years’ experience in IT support, helpdesk, customer service or administration

Strong troubleshooting and analytical skills

Experience with Windows 11 and basic networking concepts along with some customised applications

The ability to follow processes while knowing when to escalate

Strong written and verbal communication skills

A customer-first mindset and the ability to thrive in a busy environment

A genuine interest in technology, AI and continuous improvement

Ability to work both autonomously and in a team environment

Certificate IV in IT or experience

Cisco Meraki

SQL/MySQL

MacOS

Sophos

Video conferencing platforms (NEAT)

MSP experience

Don’t tick every box? That’s okay. If you have the right attitude, solid fundamentals and a willingness to learn, we’d still love to hear from you.

Sydney | Onsite 5 days | 9am–5pm | No on-call

Support a thriving international business

Gain broad exposure across infrastructure, applications, IT Security and MS O365

Explore smarter ways to use AI

We’re a bustling, energetic environment. If you thrive on the buzz, enjoy solving problems and love technology, you’ll fit right in!