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teamtailor

Customer Care Claims Manager

Neilson Financial Services
Windsor, GBR
Full-time
Mid · 2+ years experience
Hybrid
Discovered 1 weeks ago
Microsoft Office

Full Job Posting

Skills & Experience

  • Minimum 2 years experience in leading and managing the delivery of outstanding service to Claimants within a team environment
  • Proven capability to build and embed team performance through guidance and coaching
  • A sound understanding of FCA operational guidelines; preferably within a regulated Claims handling or call centre environment (i.e claims procedures, compliance, process, and procedures)
  • A demonstrated high level of experience in a hands-on role leading a team
  • Demonstrated ability to correspond both verbally and written to exceptionally high standards
  • Experience in delivering agreed key business KPI’s through a team of direct reports and the ability to analyse and digest business reporting metrics
  • Ability to proactively create and provide solutions that apply to day-to-day business demands in a Claims handling environment
  • Life insurance industry experience preferred but not essential
  • Intermediate/advanced computer skills (Microsoft office)
  • At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
  • If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Requirements

  • Minimum 2 years experience in leading and managing the delivery of outstanding service to Claimants within a team environment
  • Proven capability to build and embed team performance through guidance and coaching
  • A sound understanding of FCA operational guidelines; preferably within a regulated Claims handling or call centre environment (i.e claims procedures, compliance, process, and procedures)
  • A demonstrated high level of experience in a hands-on role leading a team
  • Demonstrated ability to correspond both verbally and written to exceptionally high standards
  • Experience in delivering agreed key business KPI’s through a team of direct reports and the ability to analyse and digest business reporting metrics
  • Ability to proactively create and provide solutions that apply to day-to-day business demands in a Claims handling environment
  • Life insurance industry experience preferred but not essential
  • Intermediate/advanced computer skills (Microsoft office)
  • At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
  • If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

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