Junior IT Desktop Support
Full Job Posting
The Role
Are you passionate about technology, enjoy solving problems and looking for an opportunity to kick-start your career in IT?
We're looking for an enthusiastic and motivated team player to join our friendly IT team at Barfoots.
This is a fantastic entry-level opportunity to gain hands-on experience in a busy, multi-site business. Working alongside experienced IT professionals, you'll provide day-to-day technical support to colleagues, help maintain our IT systems and equipment, and develop valuable skills across a range of technologies.
Whether you're leaving education, have recently completed an IT qualification or are looking to take your first steps into the industry, we'd love to hear from you
Key Responsibilities
- Provide first-line IT support to colleagues via telephone, remotely and in person
- Answer incoming IT support calls, logging and managing requests through the IT Helpdesk
- Keep the Helpdesk and users updated on the progress of support requests
- Assist diagnosing hardware, software & general IT issues, coordinating repairs where necessary
- Set up, install and configure laptops, PCs, mobile devices and other IT equipment
- Support routine maintenance, software updates and system checks
- Assist with user account administration, password resets and access permissions
- Liaise with external IT providers when additional technical support is required
- Maintain accurate records of support activities, actions taken and time spent
- Assist with IT training and guidance for colleagues
- Support the wider IT team with system upgrades, projects and improvements
What We're Looking For
We're more interested in your enthusiasm, attitude and potential than extensive experience.
Ideally, you'll have:
GCSEs or equivalent, preferably including English, Maths and IT
An IT-related qualification (A Level, BTEC, T Level or equivalent) would be an advantage
Basic knowledge of Microsoft Windows, Microsoft 365 and computer hardware
A genuine interest in IT, technology and troubleshooting
Good communication and customer service skills
A logical approach to problem-solving and good attention to detail
A positive attitude, willingness to learn and ability to work as part of a team
Required Knowledge/Experience
Microsoft Windows 10/11 Operating System
Microsoft Office Applications
Desktop PC and Laptop Hardware
Anti-Virus Technologies
Cloud technologies
Apple mobile devices
General understanding of wireless technology
UK Driving Licence
Training & Development
At Barfoots, we are committed to continuous improvement and endeavour to support internal progression & development opportunities wherever possible. Our Silver Investors in People award status is testament to our dedication towards continuously improvement learning and progression opportunities for all.
Why Work for Barfoots?
Investors In People Silver Award status
Company pension scheme
Life Assurance
24/7 On line GP access
Employee Assistance Program
Benefits Platform
Development opportunities
Discounted leisure membership
Discounted vegetable box scheme
Cycle to work scheme
Free onsite parking
Approved training centre for Highfield qualifications
Rapidly growing company
Committed to Sustainability
About Barfoots of Botley
Family-owned British farming and food producer growing, processing, and supplying sweetcorn and speciality vegetables worldwide.
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