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Junior Customer Success Representative

McGraw Hill
Dubai, UAE
Full-time
Entry
Onsite
Discovered 6 days ago
Customer successCustomer relationship managementCustomer onboardingDigital learning productsLearning management system (LMS) setupBasic troubleshooting

Full Job Posting

Role overview

Supports customer success in McGraw Hill's Higher Education Sales Organization, reporting to a Customer Success Manager.

Serves as a customer contact and helps faculty and institutions get value from digital learning products through onboarding, training, and follow-up.

Responsibilities

  • Support instructor and course onboarding, including LMS pairing, access setup, and basic troubleshooting.
  • Deliver short practical trainings virtually or onsite and share quick-start guides.
  • Track adoption and usage in dashboards, flag risks early, and follow a clear follow-up cadence.
  • Respond to day-to-day queries, document updates, and maintain CRM records of touchpoints, actions, status, and ETAs.
  • Partner with Sales on account health, activation, renewal readiness, and simple upsell signals.

Requirements

  • An active UAE driving licence is required.
  • Take a self-motivated, collaborative, relationship-driven approach to customer work.

Success indicators

Meet instructor activation and student usage targets per term.

Acknowledge requests within one business day and provide an ETA within two days.

Maintain complete CRM records and deliver assigned tasks on time.

Earn positive feedback from instructors and EdTech teams.

Travel and schedule

  • Occasional campus visits and events across the UAE.
  • Standard office hours, with flexibility during peak academic periods.

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