Junior Client Funding Operations Specialist (12-Month Fixed Term)

About the Role

Responsibilities

• Daily Funding Processing: Review and process client deposits, withdrawals, and internal transfers across trading platforms and payment channels.
• Reconciliation: Perform daily reconciliation of client accounts, platform balances, and bank statements to ensure accuracy.
• Reporting: Prepare daily and weekly financial reports, including funding summaries and account status updates.
• Risk Monitoring: Identify and escalate unusual funding activity, trading anomalies, or operational discrepancies.
• Case Handling: Resolve transaction issues, exceptions, and client funding queries promptly.
• Compliance Support: Follow regulatory requirements (ASIC, CySEC, FMA, etc.) and support AML/CTF checks for all transactions.
• Data Analysis: Collect and analyze key statistics to improve efficiency and client service.

Requirements

• Bachelor's degree in Business Administration, Business Management, or a related field.
• Excellent written and verbal communication skills.
• Bilingual in English and Mandarin Chinese is required.
• High attention to detail to facilitate information accuracy.
• Ability to handle pressure in a fast-paced environment.
• Ability to work collaboratively within a team.
• Patience in conducting repetitive tasks and be able to maintain a high level of accuracy when multitasking.
• A fast learner, with the ability to absorb substantial information and knowledge with ease, and subsequently apply them. Intermediate/advanced Microsoft Office skills (Advanced Excel skills will be highly regarded).
• Please note that this is a full-time, 12-month fixed-term position to provide temporary coverage within the team.

Benefits

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.