Junior Analyst, HR Applications (Business Dayforce)
Role Overview
Join Swissport's Global Dayforce Support team within IT as a junior business analyst.
Support configuration, maintenance, and improvement of the Dayforce HR system across the business.
Work with HR, Payroll, and regional IT teams to gather requirements, analyse processes and issues, and support system improvements.
Key Skills for This Role
Full Job Posting
Location and workplace
- The posting specifies remote work in the United Kingdom.
Role overview
Join Swissport's Global Dayforce Support team within IT as a junior business analyst.
Support configuration, maintenance, and improvement of the Dayforce HR system across the business.
Work with HR, Payroll, and regional IT teams to gather requirements, analyse processes and issues, and support system improvements.
What the role offers
- Hands-on experience with a global HR technology platform.
- Mentorship and career development opportunities within a growing global IT team.
- Exposure to cross-functional and international projects across HR, Payroll, and IT.
Responsibilities
- Gather, document, and analyse requirements for Dayforce HR, Payroll, Time and Attendance, and related modules across global regions.
- Assist with configuring and testing Dayforce workflows, forms, and configuration.
- Identify process improvements with stakeholders and translate them into system requirements.
- Help resolve regional support issues in coordination with the Senior Business Analyst.
- Maintain process maps, user guides, and test scripts.
- Support user acceptance testing for updates, patches, and feature rollouts, including change control.
- Assist with data validation and quality checks in Dayforce.
- Provide first-line support to global Dayforce contacts and resolve HALO platform tickets.
- Collaborate with HR, Payroll, and IT on projects and change initiatives.
- Support consistent global Dayforce configuration standards.
Qualifications and competencies
- Degree in Business, HR, IT, or a related field, or equivalent work experience.
- Experience in a global or multi-regional support function.
- Some HR systems experience; Dayforce experience is a plus but not essential.
- Understanding of HR or payroll processes is desirable.
- Exposure to configuration or testing in an HRIS environment.
- Basic understanding of SQL or reporting tools.
- Proficiency in Microsoft Excel and other Microsoft Office tools.
- Strong analytical and problem-solving skills; familiarity with Agile or project management methods.
- Ability to manage multiple tasks and deadlines with a proactive, detail-oriented approach.
- Excellent written and verbal communication and ability to work across regions and time zones.
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