Jr Operation Manager
Role Overview
Assist in managing and supervising daily F&B outlet operations.
Support smooth service, food and beverage quality, customer experience, staff performance, cost control and compliance with policies and food safety standards.
Coordinate between kitchen, service team, suppliers and management while supporting the Operations Manager on operational and financial targets.
Key Skills for This Role
Full Job Posting
Job purpose
Assist in managing and supervising daily F&B outlet operations.
Support smooth service, food and beverage quality, customer experience, staff performance, cost control and compliance with policies and food safety standards.
Coordinate between kitchen, service team, suppliers and management while supporting the Operations Manager on operational and financial targets.
Daily operations and team
- Oversee day-to-day restaurant and F&B outlet operations and ensure outlets are prepared before service.
- Monitor service flow and coordination between kitchen and front-of-house; implement SOPs and take corrective action on operational issues.
- Supervise, guide and motivate staff; monitor attendance, punctuality, grooming, uniforms and discipline.
- Assist with schedules and manpower allocation, provide on-the-job training and coaching, and report performance concerns.
- Promote teamwork, professionalism and a positive work environment.
Customer service and food safety
- Ensure efficient, professional service; monitor guest satisfaction and respond to concerns.
- Handle complaints professionally and escalate serious issues to management.
- Maintain food and beverage quality and presentation, and cleanliness and hygiene in kitchen, dining, storage and service areas.
- Monitor food handling, temperature records, expiry dates, storage conditions and sanitation; report health, safety or hygiene concerns.
Inventory, costs and sales
- Monitor food, beverage, packaging and operational stock, including wastage, consumption, shortages and variances.
- Coordinate supply needs with Store and Purchasing; assist with food, beverage, labor and operational expense monitoring.
- Support portion control, minimize wastage and review inventory and operational reports for discrepancies.
- Support sales targets, identify revenue opportunities, encourage upselling and suggestive selling, and monitor customer feedback and sales trends.
- Assist with promotions, events, new product launches and other sales initiatives.
Reporting and coordination
- Prepare daily and weekly operational reports and maintain records covering sales, attendance, inventory, wastage, complaints and operational issues.
- Communicate important matters to the Operations Manager or General Manager and follow up until issues are resolved.
- Coordinate with Kitchen, HR, Finance, Procurement, Store, Marketing and other departments; maintain supplier relationships.
- Assist with new outlet openings, events, promotions and operational projects.
Role requirements
- The role calls for a hands-on and responsible individual who can coordinate kitchen, service, suppliers and management.
- Support operational standards, customer experience, staff performance, cost control and food safety compliance.
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