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Jr. IronCare Engineer- Swing Shift

Iron Bow Technologies
USA
Entry
Onsite
Discovered 2 days ago
servicenow

Full Job Posting

SKILLS

  • THAT DRIVE SUCCESS
  • High school diploma required; advanced degree preferred.
  • Demonstrated interest and aptitude in IT, technology, and troubleshooting.
  • Strong verbal and written communication skills with a customer-service mindset.
  • Excellent customer service skills and a strong commitment to delivering a positive customer experience.
  • Ability to ask probing questions, listen effectively, and gather the information needed to troubleshoot an issue.
  • Ability to remain calm, professional, and customer-focused when assisting frustrated end users who may have limited technical knowledge.
  • Strong documentation, note-taking, and attention-to-detail skills.
  • Ability to follow established processes and execute against defined requirements.
  • Dependable and accountable, with the ability to be available and ready to support service desk calls at the start of the assigned shift.
  • Ability to work effectively as part of a team.
  • Ability to appropriately handle sensitive and confidential information.
  • U.S. citizenship required.
  • Ability to obtain a Public Trust or Secret-level government clearance.
  • WHAT SETS YOU APART
  • Previous experience working in a customer-facing help desk, service desk, technical support, or similar environment.
  • Familiarity with ServiceNow or another IT service management/ticketing platform.
  • You genuinely enjoy troubleshooting and figuring out why something isn’t working.
  • You understand that providing great technical support is as much about the customer experience as it is about solving the technical problem.
  • You take ownership of issues and follow through rather than simply passing a problem along.
  • You are curious, eager to learn, and looking for an opportunity to grow your technical skills and build a career in IT.
  • WHY YOU'LL LOVE IT!
  • At Iron Bow, What We Do Matters —and so do the people who make it happen. As a Junior IronCare Engineer, you’ll have the opportunity to build hands-on technical experience while supporting customers and learning from an experienced Managed Services team.
  • This is an opportunity to learn, grow, and build a strong foundation for your IT career while gaining exposure to customer support, troubleshooting, ServiceNow, documentation, and managed services operations. You’ll join a collaborative team where you can continue developing your skills, take on new challenges, and make an impact for the customers we support.

Qualifications

  • THAT DRIVE SUCCESS
  • Demonstrated interest and aptitude in IT, technology, and troubleshooting.
  • Strong verbal and written communication skills with a customer-service mindset.
  • Excellent customer service skills and a strong commitment to delivering a positive customer experience.
  • Ability to ask probing questions, listen effectively, and gather the information needed to troubleshoot an issue.
  • Ability to remain calm, professional, and customer-focused when assisting frustrated end users who may have limited technical knowledge.
  • Strong documentation, note-taking, and attention-to-detail skills.
  • Ability to follow established processes and execute against defined requirements.
  • Dependable and accountable, with the ability to be available and ready to support service desk calls at the start of the assigned shift.
  • Ability to work effectively as part of a team.
  • Ability to appropriately handle sensitive and confidential information.
  • U.S. citizenship required.
  • Ability to obtain a Public Trust or Secret-level government clearance.
  • WHAT SETS YOU APART
  • Previous experience working in a customer-facing help desk, service desk, technical support, or similar environment.
  • Familiarity with ServiceNow or another IT service management/ticketing platform.
  • You genuinely enjoy troubleshooting and figuring out why something isn’t working.
  • You understand that providing great technical support is as much about the customer experience as it is about solving the technical problem.
  • You take ownership of issues and follow through rather than simply passing a problem along.
  • You are curious, eager to learn, and looking for an opportunity to grow your technical skills and build a career in IT.
  • WHY YOU'LL LOVE IT!
  • At Iron Bow, What We Do Matters —and so do the people who make it happen. As a Junior IronCare Engineer, you’ll have the opportunity to build hands-on technical experience while supporting customers and learning from an experienced Managed Services team.
  • This is an opportunity to learn, grow, and build a strong foundation for your IT career while gaining exposure to customer support, troubleshooting, ServiceNow, documentation, and managed services operations. You’ll join a collaborative team where you can continue developing your skills, take on new challenges, and make an impact for the customers we support.

Preferred Qualifications

  • High school diploma required; advanced degree preferred.

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