{bc}
Apply
greenhouse

Call Center Analyst 1

Iron Bow Technologies
Manassas, USA
Junior · 2+ years experience
Onsite
Discovered 2 days ago
Communication

Full Job Posting

SKILLS

  • THAT DRIVE SUCCESS
  • High School diploma and up to 2 years' experience
  • Ticket Handling
  • Operating Systems Devices
  • Customer Service
  • You have the ability to troubleshoot and resolve basic technical issues.
  • Your multi-tasking skills are top notch!
  • Excellent customer service and communication skills.
  • Empathy and being able to relate to the end-user.
  • Proven ability to follow processes and procedures accurately.
  • Your attention to detail is impressive.
  • You are a team player with a positive attitude.
  • You are able to pass a customer background check
  • You are able to obtain a Windows 10 and Office 365 or CompTIA certification within 90 days of hire
  • Previous experience in a customer service or technical support role is a plus.
  • US Citizen and ability to pass PWC background check (commercial/ Police)
  • WHAT SETS YOU APART
  • Associate’s degree in computer related field
  • CompTIA A+, Net+ or Security+
  • Clean record to pass PWC Commercial and Police check
  • WHY YOU’LL LOVE IT
  • You will be part of a company that is growing quickly and values your voice, ideas, and experience
  • You will be a key contributor to Iron Bow’s transformational shift in how we deliver value to both customers and employees.
  • You will have the pleasure of working with passionate professionals in a culture that fosters a workplace where everyone feels respected, supported and empowered to succeed.
  • Compensation and Benefit Information:
  • The salary range for this position is $18.00 - $19.23/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
  • At Iron Bow, we invest in our people and their success. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, a 401(k) plan, paid time off, and additional wellness and financial benefits. An overview of our benefits is available on our careers page.
  • OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
  • Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Qualifications

  • THAT DRIVE SUCCESS
  • High School diploma and up to 2 years' experience
  • Ticket Handling
  • Operating Systems Devices
  • Customer Service
  • You have the ability to troubleshoot and resolve basic technical issues.
  • Your multi-tasking skills are top notch!
  • Excellent customer service and communication skills.
  • Empathy and being able to relate to the end-user.
  • Proven ability to follow processes and procedures accurately.
  • Your attention to detail is impressive.
  • You are a team player with a positive attitude.
  • You are able to pass a customer background check
  • You are able to obtain a Windows 10 and Office 365 or CompTIA certification within 90 days of hire
  • US Citizen and ability to pass PWC background check (commercial/ Police)
  • WHAT SETS YOU APART
  • Associate’s degree in computer related field
  • CompTIA A+, Net+ or Security+
  • Clean record to pass PWC Commercial and Police check
  • WHY YOU’LL LOVE IT
  • You will be part of a company that is growing quickly and values your voice, ideas, and experience
  • You will be a key contributor to Iron Bow’s transformational shift in how we deliver value to both customers and employees.
  • You will have the pleasure of working with passionate professionals in a culture that fosters a workplace where everyone feels respected, supported and empowered to succeed.
  • The salary range for this position is $18.00 - $19.23/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
  • At Iron Bow, we invest in our people and their success. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, a 401(k) plan, paid time off, and additional wellness and financial benefits. An overview of our benefits is available on our careers page.
  • OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
  • Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Preferred Qualifications

  • Previous experience in a customer service or technical support role is a plus.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Iron Bow Technologies

Jr. IronCare Engineer- Swing Shift

, USA

Discovered 2 days ago

Linux Systems Admin

Washington, USA

Discovered 2 days ago

Principal Solution Architect, AI & Data/Splunk

, USA

Discovered 2 days ago

Jr IronCare Engineer- Weekend Shift

, USA

Discovered 2 days ago

Voice/Data Engineer

Washington, USA

Discovered 2 days ago

Associate Partner Alliance Manager

Herndon, USA

Discovered 2 weeks agoFull-time

Associate Cybersecurity Analyst

, USA

Discovered 1 months agoFull-time

Sr. Oracle Fusion Business Systems Analyst

, USA

Discovered 1 months agoFull-time