Join Our Talent Community: Support Analyst I
Full Job Posting
Work You’ll Do:
Triage: Identify priority and route work tickets via web-based ticketing system, over phone, or via live chat. Actively learn Panopto’s internal Knowledge Base. Write and maintain product documentation/FAQ’s/support materials. Replicate, describe and prioritize simple bugs and product issues.
Customer Service: Work tickers via web-based ticketing system, over phone, or via live chat. Positively represent the company and develop goodwill in all customer interactions. Write and maintain clear and complete records in the ticketing system of actions taken.
Team Collaboration: Work closely with other Support team members to provide a great user experience. Be friendly, efficient, and dependable, providing timely updates to customers. Escalate and work with Engineering & Development on complex customer issues.
Required Qualifications:
0-2 years in a fast-paced, externally facing technical support role
Ability to identify and describe issues
Great prioritization and multitasking skills
Great teamwork and collaboration skills
Ability to excel in a fast-paced environment, embrace change and show good judgment
Ability to work proactively and function in a self-directed manner when required
Associates Degree or higher in tech related field
Ability to take on other duties to help drive our vision, mission and align with our organization’s values.
Preferred Qualifications:
Software testing experience
Video production and editing experience
BS, preferably in Computer Science or MIS or applicable experience
About Panopto
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Panopto
Sales Development Representative (EMEA)
, GBR
Company Overview: At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a cap
Join Our Talent Community: Account Executive, Education or Enterprise
, USA
Senior Project Manager (EMEA or USA)
, GBR
Company Overview: At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a cap
Director, Industry Practice Lead - Higher Education
, USA
Director, Industry Practice Lead - Corporate Enterprise
, USA
Sales Development Representative (EMEA)
, GBR
Sales Development Representative
, USA
Senior Customer Marketing Manager
, USA
Join Our Talent Community: Account Executive, Education or Enterprise
, USA
Join Our Talent Community: General Consideration
, USA
Senior Project Manager (EMEA or USA)
, GBR