Job Description | Tech Support Engr (API Solutions)

Role overview

Work location

• Work is in person in Dubai, supporting a GCC client base.
• Willingness to travel 50% is preferred.

Responsibilities

• Serve as technical contact for client API, cloud data pipeline, and software integration requests; lead meetings with client developers.
• Support API integration, real-time payload delivery, and technical troubleshooting; explain CSV, JSON, and HL7 data formats.
• Provide SDK/API documentation, request structures, and integration resources.
• Install, configure, and support InBody software; resolve web-based technical issues.
• Support HL7 integration with medical EMR systems and InBody CSV data import/export, including PowerShell automation.
• Build, test, and debug cloud integrations using event-driven HTTP callbacks (webhooks) and API testing tools such as Postman.
• Integrate and test local language models on local or on-premise servers for automation and troubleshooting support.

Required technical knowledge

• Web API integration using cloud-based REST architectures, payload validation, and webhooks.
• API testing, debugging, and endpoint verification; Postman is listed as an example tool.
• PowerShell for CSV workflows and offline/online data handling.
• Software deployment, configuration, installation, support, and web-based troubleshooting.
• Working proficiency in Python and JavaScript or Java (JSON).
• Strong client-facing communication and confidence leading technical meetings with external developers.
• Medtech, healthcare IT, or EMR integration exposure is a plus.

Preferred qualifications

• A bachelor's degree is preferred.
• Willingness to travel 50% is preferred.

Pay

• Pay is AED 5,000 to AED 5,001 per month.