IT Techno Functional CRM Specialist

The IT Techno-Functional Consultant position combines the roles of implementation specialist and functional consultant in one.

He will work closely with key stakeholders to understand the business requirements and technical environment to achieve optimal solution.

§ Apply low-code/no-code development skills with Microsoft Power Platform, Dynamics 365, Azure, and data analytics technology to deliver solutions to QFZ Business users.

§ Work independently or with the application team on a variety of aspects of Power Platform development and implementation projects including requirements definition, design, configuration, customization, testing, integration, analytics and reporting, and support.

§ Analyze and understand QFZ business processes, objectives, and challenges and then help implement solutions to address these.

§ Conduct functional workshops with QFZ stakeholders, and design appropriate solutions.

§ Work with the application team to develop Power Platform offerings that can be delivered to multiple QFZ business users.

§ Ensure the implementation of best practices based on Microsoft Dynamics 365 standards and supported configuration/ customizations.

§ Maximize usage of Dynamics 365 CRM OOB features and provide technical design or develop/customize solution approach for identified gaps.

§ Build, configure and maintain Dynamics 365 CRM QFZ Investor Portal components (Security roles, views, forms, Business rules…).

§ Manage Dynamics 365 CRM QFZ Investor Portal Business Processes and Requests engine.

§ Configure Dynamics 365 CRM QFZ Investor Portal Process templates, steps, price items and documents.

§ Generate reports in Dynamics 365 CRM.

§ Manage Dynamics 365 CRM – QFZ Investor Portal plugins, eservice framework and other components.

§ Manage Power Apps Investor portal (Web files, attributes, web forms, web pages…)

§ Manage Dynamics 365 solution deployment and environments.

§ Design workflow processes using Power Automate.

§ Design, maintain and support solution integrations.

§ Conducting meetings with stakeholders.

§ Gathering requirements and identifying business needs.

§ Evaluating technical proposals.

§ Ensuring application security policies are applied.

§ Providing technical and business support on different QFZ power platform solutions.

§ Help to stay up to date with latest technology and best practices

§ Extensive experience in Microsoft Power Platform – MS PowerApps, Power Automate, Power BI, Dynamics 365 CRM and Data verse

§ Experience in analysis, design, development, testing and implementation of enterprise scale apps.

§ Experience developing different PowerApps solution models (canvas, model driven, portal) as well as enhancing existing apps.

§ Proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must.

§ Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation.

§ Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutions.

§ Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows).

§ Understanding PowerApps formulas and development methods.

§ Experience automating business processes with Power Automate.

§ Knowledge of Azure DevOps is a plus.

§ Ability to create custom connectors for Power Automate.

§ Experience with API or rest services integrations.

§ Good knowledge of Azure Platform (Azure App Service, Enterprise Application).

§ Experience in Business Analysis and Process Mapping.

§ Experience with end user stories and customer journeys.

§ Experience with Agile methodology / Scrum master.

§ Excellent Project Management Experience.

§ Experience with Process Improvement/Management.

§ Must be well versed with documentation best practices.

§ Experience in software integrations.

§ Excellent Communication skills.

§ Must have teamwork spirit.

§ Excellent time management skills.

§ Extensive experience in Software Development Life Cycle.

§ Excellent problem-solving skills.

§ Bachelor’s degree

§ 7+ years of experience

§ Microsoft Dynamics 365 CRM Certification.

Send your CV at: **50473388 or** **77708191 with subject IT Techno-Functional CRM Specialist**