IT Business Analyst
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Key skills for this role
About the Role
The IT Business Analyst acts as a bridge between business stakeholders and IT teams by analyzing business needs, processes, and systems.
Key Skills for This Role
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Job Summary
The IT Business Analyst acts as a bridge between business stakeholders and IT teams by analyzing business needs, processes, and systems.
The role is responsible for gathering and documenting requirements, supporting solution design, and ensuring technology solutions deliver business value and align with organizational objectives.
Business & Requirements Analysis
§ Engage with business stakeholders to understand objectives, processes, and pain points
§ Gather, analyze, and document business, functional, and non-functional requirements
§ Translate business needs into clear specifications for technical teams
§ Facilitate workshops, interviews, and requirements review sessions
§ Support business process mapping, gap analysis, and improvement initiatives
Solution & Delivery Support
§ Collaborate with IT, vendors, and project teams to support solution design and delivery
§ Support system enhancements, integrations, and new implementations
§ Assist in defining acceptance criteria and business rules
§ Support User Acceptance Testing (UAT) planning, execution, and sign-off
§ Validate solutions against business requirements
Documentation & Communication
§ Prepare business requirement documents (BRD), functional specifications, and process flows
§ Maintain traceability between requirements, design, and delivered solutions
§ Support change management and impact analysis
§ Act as a communication bridge between business and technical teams
Governance & Continuous Improvement
§ Ensure solutions align with IT standards, security, and governance requirements
§ Identify opportunities for process optimization and automation
§ Support reporting, dashboards, and management insights where applicable
Required Skills And Competencies
§ Strong business analysis and requirement-gathering skills
§ Understanding of IT systems, applications, and digital solutions
§ Experience with business process modeling and analysis tools
§ Strong analytical, problem-solving, and critical-thinking skills
§ Excellent communication, facilitation, and documentation abilities
§ Ability to manage multiple stakeholders and priorities
Qualifications
§ Bachelor’s degree
§ 3-6 years of experience
§ Experience working with ERP, CRM, or enterprise systems
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