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IT Technician Tier 3 – Senior Systems & Network Engineer

American Freedom Insurance
Mount Prospect, USA
Full-time
Senior · 5+ years experience
Onsite
USD 80000-100000 yearly / year
Discovered 3 weeks ago
Windows ServerMicrosoft AzureMicrosoft IntuneZabbixActive DirectoryDNS

Full Job Posting

Responsibilities

  • Act as the highest escalation point for infrastructure, system, and network issues
  • Maintain, support, and continuously improve existing server, network, and endpoint infrastructure
  • Engineer and deploy new infrastructure solutions from design through implementation, aligned with business growth and modernization goals
  • Own and evolve the organization’s network infrastructure — including firewalls, routers, switches, VLANs, and VPNs — both maintaining current environments and designing improvements
  • Troubleshoot and resolve complex technical issues across servers, endpoints, and network systems
  • Manage and maintain Windows Server environments and Active Directory infrastructure
  • Monitor system and network performance using platforms such as Zabbix; deploy and manage infrastructure monitoring and alerting solutions
  • Architect and lead deployment of new infrastructure solutions aligned with business growth and modernization goals
  • Own and administer Microsoft Azure and hybrid cloud environments
  • Deploy, manage, and maintain endpoint environments using Microsoft Intune
  • Support and maintain line-of-business applications, including patching, updates, and vendor coordination
  • Support virtualization environments and ensure system availability and performance
  • Assist with infrastructure projects, including migrations, deployments, and integrations
  • Provide technical guidance and escalation support to Tier 1 and Tier 2 teams
  • Maintain technical documentation, network diagrams, and system procedures
  • Ensure security best practices, patch management, and system hardening standards are followed
  • Evaluate and recommend new technologies to improve infrastructure efficiency and reliability
  • Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • 5+ years of experience in IT infrastructure, systems administration, or network engineering
  • Strong experience with Windows Server (2016/2019/2022) environments
  • Advanced knowledge of Active Directory, DNS, DHCP, and Group Policy
  • Strong networking experience including switches, routers, VLANs, VPNs, and firewalls – required
  • Experience troubleshooting both server and network infrastructure issues
  • Experience with virtualization (Hyper-V or VMware)
  • Hands-on experience with Microsoft Azure and hybrid cloud environments – required
  • Proficiency with endpoint management tools, specifically Microsoft Intune – required
  • Experience with infrastructure monitoring platforms such as Zabbix, or demonstrated ability and willingness to learn
  • Experience supporting and maintaining line-of-business applications, including patching and vendor coordination
  • Strong problem-solving and analytical skills
  • Ability to mentor and support Tier 1 and Tier 2 technicians
  • Certifications such as CCNA, Microsoft certifications (Azure, Intune), or equivalent preferred

Benefits

  • AFIC offers a competitive salary and a comprehensive benefits package to support you
  • Competitive Salary: Rewarding your expertise and experience
  • Financial Security: 401K with up to a 6% company match
  • Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
  • Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
  • Work-Life Balance: Monday-Friday, 8 am-5 pm CST (Weekends- if needed)
  • Holidays: At Least 6 Paid Holidays
  • Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
  • Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
  • Employee Recognition: We celebrate work milestones to show appreciation for your contributions
  • Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
  • Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
  • Salary Description
  • $80,000 – $100,000 Per Year

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