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Claims Litigation Support Specialist

American Freedom Insurance
Mount Prospect, USA
Full-time
Mid · 2+ years experience
Onsite
USD 25-32 hourly / hour
Discovered 3 weeks ago
claims management system

Full Job Posting

Key Responsibilities

  • Review, interpret, and process incoming claim-related documents and attorney/legal correspondence related to bodily injury claims, determining appropriate categorization and claim handling actions
  • Accurately index, route, assign, and attach documents within the claims management system to ensure complete and accurate claim files
  • Assign bodily injury claims to appropriate casualty adjusters based on guidelines, complexity, and workload distribution
  • Identify and escalate time-sensitive or high-impact legal and claim documents (e.g., letters of representation, demands, lawsuits, filings)
  • Draft emails, letters, and routine to semi-complex written communications on behalf of adjusters and claims personnel, including correspondence to attorneys, claimants, and internal stakeholders
  • Support workflow management to ensure timely claim progression and adherence to internal service standards and SLAs
  • Create, run, and interpret operational and claims-related reports to support workload management and tracking
  • Communicate with internal teams (adjusters, litigation, and support units) to clarify document intent, resolve discrepancies, and support claim handling activities
  • Provide cross-functional support to other auto claims units based on business needs and workload demands
  • Maintain strict confidentiality and comply with all regulatory, legal, and company guidelines
  • Requirements
  • 2+ years of experience in casualty claims processing, bodily injury, or litigation support
  • Prior experience handling attorney correspondence, legal documents, or working in a claims/legal environment
  • Experience drafting professional written correspondence to attorneys or legal representatives
  • Strong understanding of claims workflows and legal documentation (e.g., demands, complaints, liens, LORs)
  • High attention to detail with strong organizational skills
  • Ability to prioritize and manage high-volume workloads with accuracy
  • Demonstrated ability to learn quickly and operate independently after onboarding
  • Proficiency in claims management systems and standard office software

Preferred Qualifications

  • Experience supporting litigated claims or working closely with injury adjusters
  • Familiarity with multi-state claim handling requirements
  • Exposure to compliance or regulatory standards within insurance claims

Benefits

  • AFIC offers a competitive salary and a comprehensive benefits package to support you
  • Competitive Salary: Rewarding your expertise and experience
  • Financial Security: 401K with up to a 6% company match
  • Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
  • Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
  • Work-Life Balance: Monday-Friday, 8 am-5 pm CST
  • Holidays: At Least 6 Paid Holidays
  • Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
  • Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
  • Employee Recognition: We celebrate work milestones to show appreciation for your contributions
  • Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
  • Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more
  • Salary Description
  • $25.00- $32.00 Per Hour

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