IT Technician

Role overview

Systems and maintenance duties

• Operates and maintains MDF/server, main telecom, GSM, security equipment, and IDF rooms; performs preventive and corrective ICT/ELV maintenance.
• Troubleshoots copper/fiber cabling and active and passive networks; maintains Wi-Fi, telephone, internet, TV/IPTV, TV signal, and digital signage.
• Maintains CCTV, access control, security, AV, automated, payment, and related systems; responds to breakdowns, alarms, and service requests.
• Conducts fault diagnosis, root-cause analysis, testing, and corrective actions; installs, configures, maintains, and troubleshoots end-user devices and software.
• Performs server tasks including backups, database maintenance, data recovery, and system monitoring.

Coordination and records

• Maintains equipment, asset registers, maintenance records, and technical documentation; prepares accurate daily, weekly, and monthly reports.
• Coordinates with OEMs, contractors, telecom operators, service providers, and Operations, IT, Security, FM, MEP, and other departments.
• Supports inspections, testing, commissioning, audits, and handover; completes assigned work within schedules and SLAs.

Education and experience

• Diploma or bachelor's degree in Electrical/Electronics Engineering, Telecommunications, Information Technology, Computer Engineering, or a related field.
• Typically 3–5 years of relevant O&M experience in ICT, ELV, telecom, networking, or similar systems; practical ICT/ELV troubleshooting and maintenance experience is essential.
• Experience in residential, student accommodation, hospitality, commercial, or large-scale building projects is preferred.
• Relevant certifications in networking, structured cabling, security, or ELV systems are an advantage.

Skills and competencies

• Strong troubleshooting and problem-solving skills, with knowledge of ICT, ELV, networking, structured cabling, and telecom systems.
• Ability to read technical drawings, network diagrams, and equipment documentation; basic knowledge of testing tools and network diagnostic equipment.
• Good communication, coordination, reporting, and computer skills; able to work independently and respond to breakdowns and emergencies.

Health, safety, and work practices

• Complies with project and company HSE policies, safe working practices, permit-to-work, isolation, access, and emergency procedures where applicable.
• Uses appropriate PPE and approved tools, maintains safe conditions in technical rooms, reports hazards, and participates in toolbox talks and emergency response.
• Maintains professional conduct and housekeeping, protects project assets, and keeps technical information confidential.