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IT Technician 2-ITS Customer Technical Support

University of Tennessee Career Site
Memphis, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Qualifications

  • MINIMUM REQUIREMENTS:
  • EDUCATION: Associate’s Degree. (TRANSCRIPT REQUIRED)
  • EXPERIENCE: One (1) year of related work experience; OR Bachelor’s Degree in lieu of one year experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).
  • KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
  • Excellent organizational and communication skills to communicate solutions to a variety of computer problems.

Responsibilities

  • Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
  • Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
  • Documents all technical problems and assigns 3rd tier workflow in ticketing system.
  • Configures computing devices and installs software brought to the Service Desk.
  • Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
  • Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
  • Tests and evaluates software applications as well as new hardware before production release.
  • Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
  • Performs other related duties as assigned.

Preferred Qualifications

  • One (1) year of related work experience; OR Bachelor’s Degree in lieu of one year experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).

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