IT Team Leader

Competitive salary with an annual bonus of up to 17.5%

80% remote working

Exciting training and development opportunities

We have an exciting opportunity for an IT Team Leader with experience in managing Application Delivery and IT Service Management tooling to lead, influence, evaluate, implement and manage appropriate Group IT objectives. You will manage resources in line with Group IT Key Performance Indicators, Service Level Agreements and processes while promoting continuous improvement and fit for purpose IT systems and services.

As an IT Team Leader, you will:

Lead, manage, motivate and develop direct reports so that they know what is expected, maximise their contribution to business objectives, and realise their potential.

Lead, facilitate, advise and support staff using appropriate IT expertise in order to verify and validate technical solutions and IT deliverables in line with IT quality standards and good practice.

Lead, influence and facilitate relevant two-way communications to ensure that information is delivered in an effective, appropriate and timely manner, to promote holistic, quality understanding and collaborative work; as well as ensuring that stakeholders are engaged.

Establish, implement, monitor, challenge and communicate Group IT and corporate processes as appropriate, to ensure consistency and regulatory compliance and promote proactive and continuous improvement.

Manage resources effectively ensuring utilisation is maximised, understood and aligned to plans and time frames.

Plan, review, implement and evaluate activities within your area of responsibility, in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes.

Identify, manage, challenge, report and evaluate risks, trends and issues in Group IT to facilitate solutions, promote innovation and continuous improvement in line with Group Risk Strategy frameworks.

Establish and maintain relationships with internal stakeholders and outsourced service providers to ensure the efficient and effective delivery of Group IT and team activities.

Deliver short term / one-off projects and activities as required by and to the standards and outcomes as agreed with the Line Manager.

We're seeking an individual with:

An Information Technology related degree, or equivalent industry experience

Evidence of leading automation initiatives within an organisation

Evidence of working with ITSM tools to reduce overall service desk demand

Meaningful relevant and demonstrable experience in managing teams/projects in an IT environment

Experience in an Insurance, investments and pensions environment (desirable)

Information Technology Infrastructure Library (ITIL) framework awareness (desirable)

Knowledge of project management methodologies (desirable)

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.