IT Systems & Support Administrator

Role overview

Key responsibilities

• Administer Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Maintain Windows Server, Active Directory, Group Policy, and network services.
• Manage university websites, content management systems, DNS, SSL certificates, and web applications.
• Install, configure, update, and manage academic and administrative software, licenses, and user access.
• Provide first- and second-line support for computers, mobile devices, printers, and classroom AV equipment.
• Support projectors, interactive displays, and smart boards.
• Troubleshoot network connectivity and assist with IT security, backups, system upgrades, and cloud migration projects.
• Maintain IT documentation, asset records, and user guides.

Qualifications and experience

• Bachelor’s degree in IT, Computing, or a related field, or equivalent relevant experience.
• Five years of IT support and systems administration experience, including two years in Microsoft 365 and Windows Server administration.
• Hands-on experience with Microsoft 365, Intune, Active Directory, website administration, and software deployment.
• Knowledge of networking, endpoint security, and classroom technology.
• Educational-environment experience is strongly preferred.
• Microsoft certifications and ITIL Foundation are advantageous.
• Strong troubleshooting, communication, organization, and customer service skills.
• Google Workspace for Education knowledge is an advantage.

Work location

• The description states that the work location is in person.