IT Systems Analyst
Role Overview
Support and maintain critical business technology across the organization, with a focus on POS platforms and operational technology.
Work with operations, finance, food and beverage, retail, and IT teams to support reliability, efficiency, integrations, deployments, and end-user service.
Key Skills for This Role
Full Job Posting
Role overview
Support and maintain critical business technology across the organization, with a focus on POS platforms and operational technology.
Work with operations, finance, food and beverage, retail, and IT teams to support reliability, efficiency, integrations, deployments, and end-user service.
Responsibilities
- Support and troubleshoot Galaxy, Infogenesis, Eatec, and Yellowdog POS systems.
- Analyze systems and workflows; configure POS terminals, peripherals, menus, pricing, inventory, and user access.
- Monitor performance and resolve software, hardware, and connectivity issues.
- Gather business requirements and implement enhancements with departments.
- Assist with integrations among POS, inventory, payment, and reporting systems.
- Perform updates, patches, testing, and deployments; maintain technical documentation and support procedures.
- Train staff and managers and provide end-user support.
- Generate and analyze reports, coordinate vendor escalations, and follow security standards and operational policies.
- Provide after-hours or on-call support when required.
Required qualifications
- Proven POS support experience in hospitality, retail, entertainment, or food service.
- Strong understanding of POS hardware, networking, and software troubleshooting.
- Knowledge of Windows operating systems and basic network infrastructure.
- Experience with system integrations, user management, and reporting tools.
- Analytical and problem-solving ability; strong communication, customer service, prioritization, attention to detail, and organization.
Preferred qualifications
- Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems is preferred.
- An associate or bachelor's degree in IT, computer science, or a related field is preferred.
- SQL, database management, reporting platforms, payment processing, inventory solutions, and cybersecurity knowledge are preferred.
- Relevant theme park, hospitality, food service, or retail operations experience is preferred; CompTIA, Microsoft, or ITIL certifications are a plus.
Work environment
- Supports multiple business units and locations in a fast-paced operational environment.
- Works independently and collaboratively while providing responsive support to end users and leadership.
Benefits
- Benefits include paid time off; medical, dental, vision, and life insurance; a 401(k); employee and immediate-family admission; discounts; and a pass exchange program.
About the company
Revel Group is a Knoxville-based management company overseeing more than 30 entities in entertainment, residential, and commercial properties across East Tennessee.
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