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IT Support Technician I

Atlantic Health System
Morristown, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Qualifications

  • Associate degree (preferred) or equivalent work experience
  • Microsoft Certification(s), or other IT related certifications preferred
  • Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities
  • Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems
  • Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud
  • Soft Skills: Strong communication skills to explain technical issues in layman’s terms and active listening to understand user needs
  • Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates
  • 1+ years of experience in desktop support, preferably in a healthcare setting

Responsibilities

  • Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
  • Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware
  • Collaborate with other members of the IT team to develop and implement new technologies
  • Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
  • Ensure data security and compliance with healthcare regulations
  • Basic understanding application, and end user workflows
  • Strong communication skills
  • Analytical abilities and decisiveness
  • Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
  • Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
  • Responsible for partnering with the business units supported to understand the business impact of support issues
  • Restoration and migration of user data
  • Video Conference room equipment support and meeting support
  • Potential after-hours support requirements
  • Train end users on technology best practices
  • Respond to all email, phone calls and service assignments in a timely manner
  • Responsible for owning and supporting various applications in the CMDB
  • Responsible for managing assets information, validation and conducting audits in the CMDB

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