IT Support Technician
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Key skills for this role
About the Role
Responsible for supporting IT infrastructure, resolving user issues, maintaining security, and managing assets with strong communication and organizational skills.
Key Skills for This Role
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Overview
We are looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Client s infrastructure and continuity of business operations for Client s employees.
The technician is a key player in ensuring the smooth running of Client s IT endpoints and supporting its employees with their devices.
This role implies a growth element into supporting and maintaining the Client core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.
Job requirements Responsibilities Support Help AG end users and solve tickets / reported issues.
Prepare new equipment, including asset tagging, assignment and tracking.
Creation of new users, assigning of ACL s and user on / offboarding.
Monitor hardware and software stock levels and place order requests.
Maintain endpoint security, software updates and patching.
Monthly Endpoint Health Check Reports.
Verify correct security features and licensing are enabled for Help AG employees.
Respond to on-site incidents and activities in Help AG s offices.
Monitor and maintain configuration backups of infrastructure components.
Respond to SOC alerts and reported incidents with remedial action where necessary.
Monthly infrastructure health check reports.
Maintain, update and review Help AG s asset register.
Perform monthly AD reviews and system access reviews.
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