IT Support Specialist

About Knix

Experience and capabilities

• At least 3 years of experience in IT support, IT coordination, or a similar technical role.
• Strong technical background in IT systems, networks, and software; experience with macOS and Windows.
• Proactive problem-solver who can work independently and collaboratively, communicate technical issues to non-technical staff, and manage multiple tasks.
• Post-secondary education in IT, computer science, or a related field is preferred; Microsoft, Apple, Google, or CompTIA certifications are a plus.
• Shopify experience is highly desirable.
• Familiarity with AV systems, including microphones, speakers, projectors, and conferencing tools.

IT support and systems

• Provide first-line support for HQ employees, resolving hardware, software, and network issues remotely and in person.
• Maintain IT hardware and software inventory and document systems, network configurations, and support procedures.
• Create, manage, and disable user accounts and maintain appropriate access controls.
• Monitor and troubleshoot networks, perform routine maintenance, and assist with hardware and software installations and configurations.
• Educate employees about IT security policies and train them on new systems and tools.
• Participate in IT projects, testing and deployment of solutions, and development of IT policies and disaster recovery.

Network and security

• Maintain connectivity across 23 retail locations, troubleshoot local outages, and assist with physical hardware deployments.
• Troubleshoot corporate office connectivity and participate in scheduled network hardware and routing upgrades.
• Evaluate software acquisitions with business departments for alignment with security policies and industry best practices.
• Monitor HQ networks and systems for vulnerabilities and recommend and implement security improvements.

Compensation

• The posting states a starting salary of $66,800 and describes the expected pay rate for the role as hourly; the amount is not expressly tied to a cadence in the salary figure.

Benefits and care

• Permanent full-time employees receive extended health and dental coverage, mental health support, paid parental leave subject to eligibility, RRSP matching, and a 50% Knix product discount.

Hiring process

• Knix may use AI tools to help screen and assess applications; hiring decisions are made by people.