IT Support Specialist
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Key skills for this role
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our technical team. In this role, you will be the first line of defense for all technology-related issues, ensuring our employees have the tools and connectivity they need to stay productive.
Key Skills for This Role
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Overview
We are seeking a proactive and detail-oriented **IT Support Specialist** to join our technical team.
In this role, you will be the first line of defense for all technology-related issues, ensuring our employees have the tools and connectivity they need to stay productive.
You will handle everything from hardware deployments to complex software troubleshooting in a fast-paced environment.
Key Responsibilities
- **End-User Support:** Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, or in-person.
- **Hardware Management:** Install, modify, and repair computer hardware and peripherals. This includes imaging and deploying laptops for new hires and managing a rotating inventory.
- **Account Administration:** Manage user identities, group memberships, and access permissions within **Active Directory** and **SaaS platforms** (e.g., Microsoft 365, Slack, Zoom).
- **Network Maintenance:** Troubleshoot basic connectivity issues involving Wi-Fi, LAN, VPN, and VoIP phone systems.
- **Incident Tracking:** Maintain a detailed record of all interactions and resolutions within our ticketing system (e.g., Jira or ServiceNow) to identify recurring trends and improve system reliability.
- **Security Compliance:** Ensure all workstations meet company security standards, including antivirus updates, disk encryption, and multi-factor authentication (MFA).
Required Qualifications
- **Education:** Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- **Experience:** 1–3 years of experience in a technical support or help desk role.
- **OS Expertise:** Deep familiarity with **Windows 10/11** and **macOS** environments.
- **Certifications:** Preferred certifications include **CompTIA A+**, **Network+**, or **Microsoft 365 Certified: Endpoint Administrator Associate**.
Job Type: Full-time
Pay: AED1,000.00 - AED5,000.00 per month
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