IT Support Specialist

**Employment Type:** Full-time / Part-time

Position Overview

Key ResponsibilitiesTechnical Support & Troubleshooting

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues (Windows/macOS/Linux, printers, mobile devices, VPN).
• Perform root cause analysis for recurring technical problems and implement sustainable solutions.

System Administration

• Set up, configure, and maintain desktops, laptops, peripherals, and software applications.
• Manage user accounts, permissions, and access controls in Active Directory / Azure AD / Google Workspace.
• Assist with patch management, antivirus updates, and system backups.

Onboarding & Training

• Coordinate IT onboarding for new hires (hardware provisioning, account setup, security training).
• Create and maintain IT documentation, KB articles, and how-to guides.

Security & Compliance

• Enforce IT security policies, including MFA, password management, and data protection.
• Assist with compliance audits (e.g., GDPR, HIPAA, SOC2) as needed.

Asset Management

• Maintain accurate inventory of IT assets (hardware, software licenses, accessories).
• Coordinate hardware repairs and warranty management with vendors.

QualificationsRequired

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• 2+ years of experience in a help desk or IT support role.
• Strong knowledge of Windows 10/11, macOS, and common office software (Microsoft 365, Google Workspace).
• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi, VLANs).
• Excellent problem-solving and customer service skills.

Preferred

• Certifications: CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation.
• Experience with remote support tools (TeamViewer, AnyDesk, RDP).
• Familiarity with scripting (PowerShell, Bash) for automation.
• Knowledge of cloud platforms (Azure, AWS) or MDM solutions (Intune, Jamf).
• Pay: QAR98,000.00 - QAR110,000.00 per year