pinpoint
IT Support Specialist
Healthcare Fraud Shield
Chesterfield, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago
Full Job Posting
Key Responsibilities
- Provide timely, effective help desk support to internal users, monitoring and responding promptly to requests received by phone, email, or messaging, and resolving tickets to the user’s satisfaction.
- Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues documented through help desk tickets.
- Train end users on company hardware, software, and IT procedures, including new-hire orientation and guidance when tools change.
- Escalate out-of-scope issues to the IT Security Manager or appropriate IT Operations staff.
- Deploy, configure, and manage end-user workstations and company assets in accordance with established standards, including provisioning through Microsoft Intune.
- Manage the company mobile device fleet — enrollment, account and application configuration, carrier coordination, repairs, replacements, and collection at separation.
- Enforce mobile device compliance and security policies, including passcode, encryption, and remote wipe capability for company-owned devices.
- Create and maintain user accounts, access, and permissions; administer policies and settings through the Microsoft 365 Admin Center.
- Execute employee onboarding and offboarding end to end — account provisioning and deprovisioning, device issuance and collection, license assignment, and badge and access changes.
- Work on site each business day as the in-person point of contact for end-user and office technology needs.
- Receive and process inbound IT shipments; prepare outbound shipments, returns, repairs, and asset transfers.
- Maintain office printers, copiers, and peripherals, including supplies, routine servicing, and vendor coordination.
- Administer physical security systems — badge and access card issuance, door permissions, and camera and alarm monitoring.
- Maintain conference room technology and provide setup support for meetings and presentations.
- Create and maintain clear, accurate documentation for support procedures and configuration standards. Documentation quality is a core expectation of this role.
- Maintain accurate records of assets, tickets, and access changes so that work is traceable for audit and compliance purposes.
- Keep end-user workstations in compliance with company security standards — verifying that operating system and third-party application patches are applied on schedule, remediating assigned vulnerability findings and unapproved software, and reporting exceptions to the IT Security Manager.
- Perform security monitoring, auditing, and compliance activities in accordance with IT Operations procedures.
- Assist with IT projects and departmental initiatives.
- Understand and comply with all company Privacy and Security standards, including applicable HIPAA safeguards.
Skills, Knowledge and Expertise
- Minimum of 3 years of relevant experience in IT support or a similar role; HIPAA-regulated environment preferred.
- Strong hands-on experience with the Windows operating system and platform.
- Working knowledge of Entra ID (formerly Azure AD), Microsoft 365, and Group Policy.
- Working knowledge of endpoint patch management and vulnerability remediation on Windows workstations.
- Experience supporting mobile devices and mobile device management platforms.
- Experience with PowerShell for automating routine tasks.
- Basic firewall familiarity sufficient to configure and troubleshoot end-user VPN connections.
- Strong technical writing skills, able to produce procedures non-technical readers can follow.
- Excellent communication skills, with patience training and coaching non-technical users.
- Strong troubleshooting and problem-solving skills; detail-oriented and able to manage multiple priorities.
- Experience using approved AI tools to work efficiently on routine tasks, research, documentation, and troubleshooting, in accordance with company data handling standards.
- Discretion and professionalism when handling sensitive and confidential information.
- Ability to work on site daily and to lift and move IT equipment and shipments as needed.
Benefits
- Medical, Dental & Vision insurance
- 401(k) retirement savings with employer match
- Vacation and sick paid time off
- 7 paid holidays & 2 floating holidays
- Paid maternity/paternity leave
- Disability & Life insurance
• Employee Assistance Program (EAP)
- Professional and career development initiatives
- Remote work eligible
- Must have high speed Internet (satellite is not allowed for this role) with a minimum speed of 25mbs download and 5mbs upload.
About Healthcare Fraud Shield
Software & SaaS86 employeesFounded 2011
Private healthcare software company providing AI-powered fraud, waste, abuse, and error detection for healthcare payers.
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