IT Support Specialist
Key Skills for This Role
Full Job Posting
Responsibilities
- Provide technical support and troubleshoot hardware, software, network, and other IT issues.
- Install, configure, maintain, and troubleshoot computers, printers, servers, network devices, and other IT equipment.
- Resolve support requests within agreed timelines and perform maintenance, updates, backups, and preventive checks.
- Monitor IT infrastructure and manage user accounts, email systems, access permissions, and basic network configurations.
- Maintain IT asset records, document systems and equipment, and prepare service reports.
- Coordinate with external IT vendors and provide onsite and remote support to users and clients.
Requirements
- Requires 2–5 years of experience as an IT Support Engineer or IT Support Technician.
- Experience at an AMC or IT service-providing company is mandatory.
- Experience supporting multiple clients, offices, or sites.
- Strong troubleshooting knowledge of Windows, networking, printers, hardware, software, and basic server administration.
- Good knowledge of TCP/IP, LAN/WAN, Wi-Fi, routers, switches, and basic network troubleshooting.
- Good communication and customer-service skills; able to work independently, visit client sites, and manage multiple requests.
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