IT Support Specialist
Key Skills for This Role
Full Job Posting
WHAT YOU’LL DO
Deliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows environments, including hardware/software troubleshooting, printer maintenance, and Zoom Room conference setups.
Deliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows environments, including hardware/software troubleshooting, printer maintenance, and Zoom Room conference setups.
Provision, configure, and maintain IT infrastructure, cloud applications (Google Workspace, Box, Zoom, Okta, Atlassian), and virtual/physical Linux servers.
Provision, configure, and maintain IT infrastructure, cloud applications (Google Workspace, Box, Zoom, Okta, Atlassian), and virtual/physical Linux servers.
- Manage identity access (SSO), user account provisioning/deprovisioning, and administrative security workflows behind the enterprise firewall.
Manage identity access (SSO), user account provisioning/deprovisioning, and administrative security workflows behind the enterprise firewall.
Oversee asset lifecycle management, surplus inventory forecasting, IT procurement, vendor coordination, and helpdesk ticket resolutions.
Oversee asset lifecycle management, surplus inventory forecasting, IT procurement, vendor coordination, and helpdesk ticket resolutions.
Support network operations (LAN/WAN, Wireless, Firewalls), server patching, vulnerability management, and virtual machine backup/recovery processes.
Must-Have Skills
- BE degree in Information Technology or equivalent field.
BE degree in Information Technology or equivalent field.
2+ years of desktop support experience supporting MacOS, Windows, iOS, MS Office, VPN, and remote access technologies.
2+ years of desktop support experience supporting MacOS, Windows, iOS, MS Office, VPN, and remote access technologies.
Proven experience managing IT helpdesk ticketing systems, asset management workflows, and IT vendor coordination.
Proven experience managing IT helpdesk ticketing systems, asset management workflows, and IT vendor coordination.
Demonstrated working knowledge of enterprise cloud and identity tools (Okta, Google Apps, Box, Zoom, Atlassian).
Demonstrated working knowledge of enterprise cloud and identity tools (Okta, Google Apps, Box, Zoom, Atlassian).
Foundational understanding of network administration (LAN/WAN, Wireless, Firewalls) and Linux server maintenance.
Good-to-Have Skills
- Experience with Mobile Device Management (MDM) platforms, such as Jamf.
Experience with Mobile Device Management (MDM) platforms, such as Jamf.
Familiarity with virtual machine (VM) backup, recovery, and security vulnerability tools.
Familiarity with virtual machine (VM) backup, recovery, and security vulnerability tools.
Technical certifications in network administration, security, or system administration.
BENEFITS AND PERKS
- Paid Time Off (PTO)
Paid Time Off (PTO)
Comprehensive Health and Accidental Insurance Coverage
Comprehensive Health and Accidental Insurance Coverage
Tuition Reimbursement
Tuition Reimbursement
XactlyFit Gym/Fitness Program Reimbursement
XactlyFit Gym/Fitness Program Reimbursement
Free snacks onsite (if you work in office)
Free snacks onsite (if you work in office)
Generous Employee Referral Program
Generous Employee Referral Program
Free Parking and Subsidized Bus Pass (a go-green initiative!)
Free Parking and Subsidized Bus Pass (a go-green initiative!)
Wellness program
About Xactly Corporation
Cloud-based sales performance software company helping sales, finance, and revenue teams manage incentives, territories, quotas, and forecasts.
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