IT Support Specialist
Role Overview
Provide timely technical support to employees and maintain end-user devices, accounts, business applications, and workplace IT services.
Work in line with service standards and security procedures.
Key Skills for This Role
Full Job Posting
Role overview
Provide timely technical support to employees and maintain end-user devices, accounts, business applications, and workplace IT services.
Work in line with service standards and security procedures.
Key responsibilities
- Receive, log, prioritise, diagnose, and resolve incidents and service requests using the approved ticketing system.
- Support desktops, laptops, printers, collaboration tools, business applications, and connectivity.
- Set up, configure, deploy, and maintain devices, user accounts, access permissions, and standard software.
- Escalate complex or security-sensitive issues to infrastructure, application, or cybersecurity teams.
- Maintain asset inventories, ticket notes, knowledge articles, and user-support documentation.
- Support onboarding and offboarding, device returns, patching, and basic security awareness in accordance with policy.
Essential requirements
- Have service desk, desktop, field, or application support experience aligned with Level 2 end-user and desktop support.
- Have working knowledge of Windows 11, Microsoft 365, Entra ID or Active Directory, Intune, and enterprise ticketing tools.
- Have strong troubleshooting, customer service, prioritisation, and written communication skills.
- Follow service-management, access-control, and escalation procedures and protect confidential information.
- Be professionally fluent in English; Arabic is desirable.
- The posting lists 6–9 years of work experience.
Preferred qualifications
- ITIL Foundation, CompTIA A+, Microsoft, or other relevant certifications are preferred.
- Experience with mobile-device management, meeting-room or AV systems, asset management, or remote-support tools is preferred.
Employment information
- The posting states that the role is full time.
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