IT Support Specialist
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Role Overview
Provides timely technical support to employees and maintains end-user devices, accounts, business applications and workplace IT services in line with service standards and security procedures.
Key Responsibilities
- Receive, log, prioritise, diagnose and resolve incidents and service requests through the approved ticketing system.
- Provide user support for desktops, laptops, printers, collaboration tools, business applications and connectivity.
- Set up, configure, deploy and maintain devices, user accounts, access permissions and standard software.
- Escalate complex or security-sensitive issues to the relevant infrastructure, application or cybersecurity teams.
- Maintain accurate asset inventories, ticket notes, knowledge articles and user-support documentation.
- Support onboarding and offboarding, device returns, patching and basic security awareness in accordance with policy.
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