IT Support Specialist

Overview

Job Summary

Technical Support

• Provide onsite IT support for end users.
• Resolve hardware, software, network, and application-related issues.
• Manage and close IT support tickets within agreed service levels.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot Microsoft Windows, Microsoft 365, Outlook, Teams, and related services.
• Support Adobe products and licensing management.
• Assist users with email, file sharing, collaboration, and productivity tools.

Systems & Applications

• Support and maintain Learning Management Systems (LMS).
• Support and maintain Student Information Systems (SIS).
• Assist with website administration, monitoring, and coordination with web vendors.
• Support domain management, DNS records, email domains, and related services.

Vendor & Subscription Management

• Serve as the primary point of contact for all IT vendors and service providers.
• Monitor and manage annual subscriptions, licenses, renewals, and warranties.
• Track contract expiration dates and coordinate timely renewals.
• Evaluate vendor performance and ensure service delivery commitments are met.

Infrastructure Management

• Monitor the health and lifecycle of the company's IT infrastructure.
• Maintain inventory of IT assets and equipment.
• Coordinate preventive maintenance and upgrades.
• Ensure proper documentation of IT systems, licenses, and support activities.

AI & Productivity Tools

• Utilize ChatGPT and other AI tools to enhance troubleshooting, documentation, user support, and operational efficiency.
• Develop and maintain AI-assisted workflows for IT operations.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 3 years of hands-on IT support experience.
• Strong knowledge of:
• Microsoft Windows

• Microsoft 365 Administration

• Active Directory
• Hardware and software troubleshooting
• Domain and DNS management
• Website support and administration
• Adobe products and licensing
• Network fundamentals
• Experience supporting:

• Student Information Systems (SIS)

• Strong understanding of software licensing and subscription management.
• Experience working with external IT vendors and service providers.
• Excellent communication and documentation skills.
• Strong proficiency in ChatGPT and AI-powered productivity tools.

Preferred Qualifications

• Microsoft certifications (Microsoft 365, Azure, Windows Administration).
• ITIL Foundation certification.
• Experience in educational institutions, universities, or training organizations.
• Familiarity with cloud platforms and cybersecurity best practices.