IT Support Service Specialist

Overview

Driving License

Benefits

• Accommodation: Provided or allowance
• Ticket Allowance: Annual (self only)
• Health & Life Insurance: Self only

Role Purpose

It Support & End-User Services

• Act as the primary point of contact for all IT-related issues across offices, villas, and residences.
• Provide hands-on support for desktops, laptops, tablets, mobile devices, printers, TVs, and smart TVs.
• Diagnose and resolve hardware, software, and connectivity issues in a timely manner.
• Support user onboarding, including device setup, email configuration, and access provisioning.

Networking & Infrastructure

• Configure, maintain, and troubleshoot routers, switches, Wi-Fi access points, VPNs, and firewalls.
• Manage network connectivity, DNS, and domain configurations.
• Support full network setup for new or renovated offices and residential locations.

Servers & Virtualization

• Support physical and virtual server environments.
• Configure and manage virtual machines using Hyper-V.
• Coordinate server-related tasks with senior IT staff as required.

Email, Collaboration & Productivity Tools

• Manage and support email platforms including Microsoft 365 / Exchange, Google Workspace, and third-party providers.
• Administer multiple email domains and user accounts.
• Configure and troubleshoot email on desktops, laptops, and mobile devices.
• Provide support for Microsoft Office applications (Outlook, Word, Excel, Teams).

Web Hosting & Website Support

• Manage web hosting environments and DNS records.
• Perform basic website troubleshooting and content updates.
• Apply basic HTML for minor changes.
• Coordinate with hosting providers and external vendors when required.

Security, CCTV & Access Control

• Configure and troubleshoot CCTV systems.
• Support biometric, door access, and attendance systems.
• Coordinate with contractors for security system installation and maintenance.

Vendor & Contractor Coordination

• Liaise with vendors, contractors, and service providers.
• Conduct site visits to explain technical requirements.
• Obtain, review, and revise quotations for IT-related projects.
• Coordinate installation and maintenance of internet, CCTV, and telephone systems.

System Maintenance & Remote Support

• Perform system and firmware upgrades for servers, computers, printers, networking devices, and smart devices.
• Ensure IT systems remain secure, stable, and up to date.
• Provide remote support using tools such as TeamViewer and AnyDesk.
• Support multiple locations remotely and on-site as required.

Administration & Documentation

• Track and consolidate monthly IT-related expenses.
• Maintain accurate documentation for IT systems, vendors, and configurations.
• Support ad-hoc IT projects and initiatives as assigned.