IT Support Officer (Entry / Junior Level)
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About the Role
IT Support Officer (Entry / Junior Level)Position Overview **Department:** Information Technology / IT Support / Infrastructure **Employment Level:** Entry-Level to Junior Professional **Focus Areas:** Technical Support, Helpdesk Services, Hardware & Software Support, System Administration, IT Operations The **IT Support Officer (Entry / Junior Level)** provides first-line technical support to employees by troubleshooting hardware, software, network, and system-related is
Key Skills for This Role
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Overview
IT Support Officer (Entry / Junior Level)Position Overview
Focus Areas
Technical Support, Helpdesk Services, Hardware & Software Support, System Administration, IT Operations
It Support Officer (Entry And Junior Level)
provides first-line technical support to employees by troubleshooting hardware, software, network, and system-related issues.
This role assists with IT operations, device setup, user account management, and technical problem resolution while ensuring reliable and efficient IT services across the organization.
Key Responsibilitiestechnical Support
- Provide first-level technical support to end users
- Respond to IT support requests via phone, email, ticketing system, or in person
- Troubleshoot hardware, software, and network issues
- Resolve technical problems within established service levels
- Escalate complex issues to senior IT staff when required
Hardware & Software Support
- Install, configure, and maintain desktop computers and laptops
- Set up printers, scanners, and peripheral devices
- Install operating systems and business applications
- Perform hardware upgrades and equipment replacement
- Maintain IT equipment inventory
User Account Administration
- Create, modify, and deactivate user accounts
- Reset passwords and manage user access permissions
- Configure email accounts and collaboration tools
- Support Active Directory and user authentication
- Maintain user account documentation
Network & System Support
- Assist with basic network troubleshooting
- Support Wi-Fi, VPN, and internet connectivity issues
- Monitor system performance and availability
- Perform routine system maintenance
- Support server and infrastructure operations
It Operations
- Maintain IT documentation and knowledge base articles
- Record support activities in the IT ticketing system
- Track and manage assigned support tickets
- Assist with software licensing and asset management
- Support IT projects and technology rollouts
Security & Compliance
- Follow IT security policies and procedures
- Assist with endpoint security and antivirus management
- Report potential security risks and incidents
- Support data backup and recovery processes
- Promote cybersecurity awareness among employees
Team Collaboration
- Work closely with IT infrastructure, networking, cybersecurity, and application teams
- Coordinate with vendors for hardware and software support
- Support onboarding and offboarding of employees
- Participate in IT improvement initiatives
- Contribute to continuous service improvement
Candidate Profile
- The ideal candidate demonstrates:
- Strong technical troubleshooting skills
- Excellent problem-solving abilities
- Good communication and customer service skills
- Ability to learn new technologies quickly
- Strong attention to detail
- Ability to prioritize multiple support requests
- Positive attitude and willingness to provide excellent user support
Education & Qualificationseducation
- Diploma or Bachelor's Degree in:
- Information Technology
- Computer Science
- Information Systems
- Network Administration
- Computer Engineering
- Software Engineering
- Related disciplines
Experience In
- IT support
- Helpdesk support
- Technical support
- Desktop support
- Customer service
- Internship or entry-level IT experience
- Fresh graduates are encouraged to apply.
Technical Skillsoperating Systems
- Knowledge of:
- Microsoft Windows
- macOS
- Linux (Basic)
Experience With
- Microsoft 365
- Microsoft Outlook
- Active Directory
- Microsoft Teams
Networking
- Basic knowledge of:
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi Networks
It Support Tools
- ServiceNow
• Jira Service Management
- Zendesk
Preferred Certifications
- CompTIA A+
- CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
• IT Support Specialist
- Helpdesk Analyst
• Desktop Support Engineer
- System Administrator
- Network Administrator
• IT Infrastructure Engineer
- IT Manager
What You Will Gain
- Hands-on experience supporting enterprise IT environments
- Exposure to hardware, software, and network technologies
- Experience with Microsoft 365 and IT support systems
- Strong technical troubleshooting and customer support skills
- Opportunities to participate in IT infrastructure projects
- Career progression into systems administration, networking, cybersecurity, and IT infrastructure
It Support Officer (Entry And Junior Level)
plays a vital role in maintaining reliable IT operations by providing technical support, resolving user issues, managing IT equipment, and supporting day-to-day technology services.
This role is ideal for individuals beginning their IT careers who are passionate about technology, problem-solving, and delivering excellent user support.
Provide Technical Support | Resolve IT Issues | Maintain Technology Systems | Support End Users | Build a Career in Information Technology
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