IT Support Officer

Role overview

Key responsibilities

• Provide first- and second-line support; diagnose hardware, software, network, and system issues.
• Install and maintain computers, laptops, printers, workstations, accounts, email, and software.
• Support Windows, business applications, Microsoft 365, email, collaboration tools, and network connectivity.
• Manage user access, passwords, permissions, and account requests.
• Monitor equipment and systems, maintain IT asset and license records, and perform updates, patches, and routine maintenance.
• Assist with backup and recovery, cybersecurity policies, endpoint protection, access controls, and antivirus management.
• Escalate complex issues, coordinate with IT providers, and assist with procurement, equipment replacement, and technology upgrades.
• Support office moves, onboarding, workstation setup, and basic employee training.
• Maintain documentation and service-request records, resolve requests promptly, and identify support-process improvements.
• Maintain confidentiality and comply with company policies and applicable UAE regulations.

Preferred IT support areas

• Preferred experience areas include help desk, desktop support, hardware and software troubleshooting, Windows, Microsoft 365, email and collaboration systems, LAN/WAN, Wi-Fi, VPN, printers, and user account management.
• Other preferred areas include Active Directory or Microsoft Entra ID, endpoint management and security, asset management, backup and recovery, documentation, remote support, IT service management, basic cybersecurity, and cloud business applications.

Candidate requirements

• Proven experience in an IT support, IT technician, help desk, desktop support, or similar role.
• Strong troubleshooting and problem-solving skills and knowledge of hardware, software, operating systems, and networking.
• Experience supporting Windows computers and business applications; good understanding of Microsoft 365 and workplace technologies.
• Strong customer-service, communication, organizational, and time-management skills; able to explain technical issues to non-technical users and prioritize requests.
• Able to work independently and in a team, maintain confidentiality, and follow IT security procedures.
• Diploma or bachelor's degree in IT, Computer Science, Information Systems, or a related discipline.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent are advantageous.
• Two to five years of relevant IT support experience is preferred; help-desk or IT service-management experience is requested.
• Active Directory or Microsoft Entra ID experience, UAE/GCC experience, and familiarity with the UAE business environment are advantageous or preferred.

Offer

• The posting lists full-time or part-time employment options, a competitive compensation package, a collaborative environment, career advancement, training, and professional development.
• The role offers exposure to modern IT systems, cloud technologies, and business applications.

Application materials

• Applicants are asked to include details of their IT experience, platforms supported, networking, identity systems, service-management tools, certifications, security and asset-management experience, projects, and UAE/GCC experience.