IT Support Engneer
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Key skills for this role
About the Role
s(Windows/macOS laptops, desktops, mobile devices). Install, configure, and maintain operating systems, business applications (Microsoft 365, G-Suite, etc.), and specialized software.
Key Skills for This Role
Full Job Posting
Overview
- s(Windows/macOS laptops, desktops, mobile devices).
- Install, configure, and maintain operating systems, business applications (Microsoft 365, G-Suite, etc.), and specialized software.
- Manage user accounts, permissions, and access controls in Active Directory and Azure AD.
- Support and troubleshoot endpoint security solutions, including Zscaler client connectivity and security policies.
- Address antivirus-related incidents and alerts on endpoints and servers.
- Set up and support audio/video equipment for meetings and presentations.
- Document technical issues and resolutions in the knowledge base.
System, Security & Patch Management
- Perform routine maintenance, monitoring, and health checks of IT systems and endpoints.
- Assist with administration of core services including email, file servers, backups, and security tools.
- Manage and support server-based antivirus solutions such as Trend Micro, including monitoring alerts, troubleshooting infections, and ensuring signature updates.
- Ensure Windows OS patching and updates are applied to desktops, laptops, and servers in line with security and compliance requirements.
- Monitor patch compliance and remediate failed or missing updates.
- Support VPN and secure remote access connectivity using enterprise solutions such as Zscaler.
- Ensure all IT activities follow organizational security policies and best practices.
Asset & Lifecycle Management
- Manage IT asset inventory including procurement, deployment, maintenance, and retirement of hardware and software.
- Image, configure, and harden new laptops and workstations for employee onboarding.
- Ensure antivirus, security agents, and Windows updates are installed before device handover.
- Support IT offboarding processes by securing data, disabling access, and retrieving assets.
- 1.
Experience
- 4–5+ years of experience in a similar IT support or desktop support role.
Technical Skills
- Strong knowledge of Windows 10/11, Windows Server environments, and macOS.
- Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams).
- Hands-on experience with Zscaler Secure Access / Zscaler Client Connector for endpoint security and remote access.
- Experience managing antivirus solutions, specifically Trend Micro (server-based and endpoint protection).
- Strong understanding of Windows patch management, updates, and security hardening.
- Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with Active Directory and Azure AD user administration.
- Hardware troubleshooting for laptops, desktops, printers, and peripherals.
Soft Skills
- Excellent customer service and communication skills.
- Strong troubleshooting and analytical mindset.
- Ability to manage multiple tickets and priorities efficiently.
- Team-oriented with a proactive and dependable attitude.
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