IT Support Engineer / IT Support Specialist

Role description

Engineer responsibilities

• Maintain, troubleshoot, and optimize computer systems, networks, hardware, and applications; diagnose errors, configure devices, and install software.
• Collaborate on complex incidents and recurring issues; monitor connectivity, apply updates, and maintain technical documentation.
• Support equipment upgrades and backup and recovery procedures, identify risks, and improve reliability and security.

Specialist responsibilities

• Respond to support requests, diagnose hardware, software, and account-access issues, and guide users through technical procedures.
• Manage tickets, document reported issues, and coordinate investigation with relevant teams.
• Set up workstations, configure accounts, maintain equipment records, support application installations and routine maintenance, and help improve service.

Qualifications

• A degree or diploma in IT, Computer Science, Computer Engineering, or a related technical discipline.
• Strong understanding of hardware, operating systems, software applications, troubleshooting, and desktop support; familiarity with Windows and macOS.
• Networking knowledge including TCP/IP, DNS, DHCP, and connectivity troubleshooting; understanding of software installation, configuration, maintenance, and documentation.
• Helpdesk ticketing systems, remote support tools, or IT service management practices are advantageous.
• Microsoft 365, Active Directory, cloud services, or endpoint management tools are beneficial.
• Cybersecurity awareness, practical problem-solving, prioritization, organization, attention to detail, customer focus, communication, adaptability, and continuous learning are requested.