IT Support Engineer

Provide expert-level technical assistance across Windows, macOS, and mobile platforms.

Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.

Take ownership of persistent or high-impact technical problems, applying deep diagnostic expertise.

Collaborate with infrastructure and application teams to escalate and resolve issues efficiently.

Maintain and enhance video conferencing systems, network connectivity, and shared office technologies.

Ensure meeting spaces and collaboration tools are reliable, user-friendly, and aligned with hybrid work needs.

Act as a technical liaison in office expansions, infrastructure upgrades, and service transitions.

Provide input on planning, implementation, and post-deployment support.

Create and refine internal documentation, SOPs, and troubleshooting guides.

Contribute to team knowledge bases and mentor peers through structured learning and informal coaching.

Onsite in Houston office with additional travel occasionally to regional offices to deliver hands-on support, assist with deployments, and build relationships with local teams.

Ensure consistent service standards across locations.

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

Relevant certifications (e.g., ACSP, ACiT, Microsoft Modern Desktop, ITIL Foundation).

Salary Range: $65,000 to $85,000 annually + bonus

Flexible paid time off, including sick and holiday

Medical, dental, & vision insurance

401K with Company contribution

Flexible spending accounts

Life insurance and disability benefits

Tuition assistance

Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.