Senior Customer Success Manager - Europe West

About the role

What you bring

• Experience in Customer Success, account management, consulting or a similar customer-facing role, ideally within enterprise software.
• Experience with ERP, EAM or other complex business applications is highly valuable
• Experience from one or more of IFS’s core industries is an advantage, with an understanding of relevant business processes and industry challenges.
• Strong relationship and communication skills, with the confidence to engage with stakeholders from operational teams to senior executives.
• The ability to lead through influence, bringing together customers, colleagues and cross-functional teams around shared priorities and outcomes.
• A commercial and customer-focused mindset, with an understanding of how technology can create business value and support customers' strategic goals.
• A proactive approach to problem solving and prioritisation, with the ability to manage several customer engagements and drive actions through to completion.
• Excellent written and spoken English. A Bachelor's or Master's degree is welcomed, but relevant professional experience is equally valued.
• We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
• IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of ServiceTM. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
• At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
• We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
• By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
• We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
• If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Qualifications

• Experience in Customer Success, account management, consulting or a similar customer-facing role, ideally within enterprise software.
• Experience with ERP, EAM or other complex business applications is highly valuable
• Experience from one or more of IFS’s core industries is an advantage, with an understanding of relevant business processes and industry challenges.
• Strong relationship and communication skills, with the confidence to engage with stakeholders from operational teams to senior executives.
• The ability to lead through influence, bringing together customers, colleagues and cross-functional teams around shared priorities and outcomes.
• A commercial and customer-focused mindset, with an understanding of how technology can create business value and support customers' strategic goals.
• A proactive approach to problem solving and prioritisation, with the ability to manage several customer engagements and drive actions through to completion.
• Excellent written and spoken English. A Bachelor's or Master's degree is welcomed, but relevant professional experience is equally valued.