IT Support Engineer

Role overview

Responsibilities

• Administer Exchange Online, Teams, SharePoint, and OneDrive; troubleshoot email, collaboration, licensing, and access issues.
• Manage Entra ID accounts, groups, permissions, and multifactor authentication; support secure onboarding and offboarding.
• Manage devices and application deployment with Intune, including compliance and configuration troubleshooting.
• Maintain and troubleshoot Windows computers, business applications, printers, and workplace IT equipment.
• Resolve network connectivity issues involving TCP/IP, DNS, DHCP, Wi-Fi, switches, routers, firewalls, and VPNs.
• Investigate incidents, determine root causes, apply fixes, and confirm service restoration with users.
• Support infrastructure availability, maintenance, patching, endpoint security, and backup monitoring.
• Maintain asset records, configuration documentation, troubleshooting guides, and incident records.
• Prioritize requests, communicate with users, and coordinate with vendors while owning issue resolution.

Requirements

• Relevant IT, computer science, or related qualification, or equivalent practical experience.
• Proven IT support or systems administration experience covering end-user support and broader IT operations.
• Direct administration and troubleshooting experience with Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
• Strong Windows, endpoint deployment, application installation, patching, and device troubleshooting knowledge.
• Practical networking knowledge covering TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and common network equipment.
• PowerShell scripting, Windows Server, Active Directory, backup or recovery tools, virtualization, and relevant certifications are preferred.
• Small or mid-sized organization support experience is preferred.

Location and work mode

• The job description lists Dubai, UAE; it does not specify an onsite, hybrid, or remote work arrangement.