IT SUPPORT ENGINEER
Skills
About This Role
Hello,
Greetings from Proztec Qatar!
I hope everything is going well with you.
Job Description
The IT Support Engineer is responsible for providing on-site and remote technical support to ensure smooth operation of IT systems and end-user devices.
The role focuses on troubleshooting hardware and software issues, managing user accounts, and supporting IT infrastructure.
The engineer will play a key role in ensuring system availability, user productivity, and adherence to IT service management practices.
Duties & Responsibilities
- Provide on-site and remote technical support for end users
- Install, configure, and troubleshoot Windows and Mac systems
- Manage user accounts, permissions, and policies using Active Directory (AD)
- Diagnose and resolve hardware, software, and network issues
- Handle incidents and service requests using ITSM tools
- Ensure timely resolution in line with SLAs
- Support system upgrades, patches, and maintenance activities
- Configure and troubleshoot printers, peripherals, and network devices
- Maintain documentation of issues, solutions, and system configurations
- Coordinate with vendors and higher-level support teams when required
Skills & Abilities
- Strong knowledge of Windows and Mac operating systems
- Experience with Active Directory (AD) and user management
- Good understanding of ITSM processes (ITIL)
- Hands-on experience in troubleshooting hardware and software issues
- Basic networking knowledge (LAN/WAN, TCP/IP)
- Strong problem-solving and analytical skills
Potential Background
- Minimum **5+ years of experience** in IT Support / Desktop Support
- Experience in on-site support and user-facing roles
- Exposure to enterprise IT environments
- Experience handling SLA-driven support environments
Certifications (Mandatory/Preferred)
- CompTIA A+ – Preferred
- Microsoft MD-102 (Endpoint Administrator) – Preferred
- ITIL v4 Foundation – Preferred
Language Requirement
- Arabic or Non-Arabic Speaker
Soft Skills
- Strong communication and interpersonal skills
- Customer-focused approach with problem-solving mindset
- Ability to work under pressure and manage multiple issues
- Proactive and hands-on attitude
- High ownership and accountability
- If you’re interested or have relevant experience, feel free to share your updated CV.
Job Type: Full-time
Pay: QAR5,000.00 - QAR7,000.00 per month
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