IT Support Engineer
Role Overview
Provide first- and second-level technical support, manage endpoint devices, and assist with IT infrastructure operations.
Resolve technical issues, maintain reliable and secure IT services, and provide responsive employee support.
At least three years of relevant experience is requested; Arabic proficiency is recommended.
Key Skills for This Role
Full Job Posting
Job Summary
Provide first- and second-level technical support, manage endpoint devices, and assist with IT infrastructure operations.
Resolve technical issues, maintain reliable and secure IT services, and provide responsive employee support.
At least three years of relevant experience is requested; Arabic proficiency is recommended.
End User Technical Support
- Provide first- and second-level support for incidents, service requests, and technical issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and peripherals.
- Support Windows, Microsoft 365, business applications, and productivity tools.
- Support meeting room technology, audiovisual systems, conferencing solutions, printers, and scanners.
- Record and update support tickets, including troubleshooting steps and resolutions.
Endpoint Management
- Manage and maintain endpoint devices throughout their lifecycle.
- Deploy operating systems, software, upgrades, patches, and security updates.
- Apply endpoint security policies and monitor compliance, device performance, and endpoint issues.
- Maintain device inventories and support IT asset tracking.
Infrastructure Support
- Assist with administration and monitoring of IT infrastructure; troubleshoot network connectivity and wireless services.
- Assist with Active Directory, user account management, and access control; support server operations, backup monitoring, and disaster recovery.
- Coordinate with vendors and service providers; participate in infrastructure upgrades, migrations, and technology projects.
Required Qualifications and Skills
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum three years of proven IT support, endpoint support, or infrastructure support experience.
- Practical experience with Microsoft Windows and Microsoft 365; knowledge of Active Directory, endpoint management, and IT service management.
- Understanding of networking fundamentals, IT infrastructure, and cybersecurity best practices.
- Troubleshooting, communication, and customer service skills; ability to work independently and collaboratively.
Preferred Qualifications
- Relevant Microsoft certification, ITIL Foundation, CompTIA A+, CCNA, or equivalent industry-recognized certification is preferred.
- Arabic language proficiency is an advantage.
Pay
- AED 6,000–10,000 per month.
Work Location
- Work location is in person.
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