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hibob

IT Support Engineer (APAC)

Revizto
Remote, GBR
Full-time
Mid · 3+ years experience
Remote
Discovered 2 weeks ago
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Job requirements

  • Support employees with IT-related requests via Slack, Zoom, and Jira, with a focus on clear communication and practical solutions
  • Help manage employee lifecycle tasks (onboarding, offboarding, access changes)
  • Maintain and troubleshoot Windows and macOS devices
  • Assist with identity and access management across internal systems
  • Help maintain security and compliance on endpoints and SaaS tools
  • Automate repetitive tasks using scripts (PowerShell, Bash, etc.)
  • Manage and maintain the cloud accounting platform
  • Work with cloud services and internal tooling as part of day-to-day operations
  • Write and maintain documentation and instructions for internal employees
  • Asset management (acquisition and control of equipment)
  • Work closely with the Ops lead on day-to-day tasks, improvements, and ad-hoc requests, with room to ask questions and learn along the way
  • Users feel supported and get timely, clear help
  • Communication is calm, clear, and proactive
  • Tasks and requests are handled reliably, and users know what's happening without needing to chase for updates
  • You take ownership of recurring operational work
  • You become a trusted person for day-to-day ops work

Job responsibilities

  • Around 3+ years of experience in IT operations, internal IT, or a similar role
  • Hands-on experience supporting Windows and macOS environments
  • Basic scripting experience (PowerShell, Bash, or similar)
  • Comfort working with multiple SaaS tools and learning new systems
  • Good communication skills and a user-focused mindset
  • Professional working proficiency in English (B2+)
  • Ability using LLM tools in daily activities
  • Familiarity with cloud services (AWS, Azure, or similar)
  • Basic knowledge of Linux
  • Experience with CI tools (GitHub, GitLab, TeamCity, or similar)
  • Experience with Terraform or infrastructure-as-code tools
  • JumpCloud
  • Microsoft 365, Google Workspace
  • AWS, Azure
  • ConductorOne
  • Slack, Zoom, Jira
  • Confluence
  • GitHub
  • Cloudflare

Job benefits

  • Recognised by Deloitte as one of Switzerland’s Best Managed Companies for three consecutive years (2024–2026)
  • Bi-annual company-wide trips, including Armenia in 2023 and Switzerland in 2025, with more to come
  • Fully remote work from Germany, the UK, Armenia, or France (you're welcomed to apply from any of these locations)
  • A flexible, employee-focused culture
  • An innovative and collaborative team environment
  • Great working conditions designed to support your best work

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