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IT Support Engineer

Analog
Abu Dhabi, UAE
Full-time
Mid
Onsite
Discovered 2 weeks ago
Microsoft 365MDMITSM

Full Job Posting

What you'll be working on

Being the first point of contact when something breaks: laptop issues, Wi-Fi problems, account access, the daily stuff that keeps 77 people moving.

Managing Microsoft 365 day to day: Outlook, Teams, and related tools.

Managing devices through MDM, keeping them provisioned, secure, and up to date.

Running support through an ITSM tool, so nothing falls through the cracks.

What makes this role different

You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them.

Skills we need

  • Solid experience with day-to-day desktop support.
  • Strong Microsoft 365 knowledge.
  • Experience managing devices through an MDM.
  • Experience working within an ITSM tool/process.
  • Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.
  • Based in or able to relocate to Abu Dhabi.

Nice to have

  • On-prem data centre management.
  • Networking fundamentals.
  • Basic cloud knowledge (Azure).

What we're not looking for

This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.

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