IT Support Engineer
Key Skills for This Role
Full Job Posting
Employer and services
The employer provides managed IT services and technology solutions to business customers across Abu Dhabi and Dubai.
Services include managed IT services, Microsoft 365, cybersecurity, networking, backup solutions, compliance, and IT projects.
Work arrangement
- The posting describes the role as outdoor work supporting customers at their locations, with both onsite and remote technical support.
- The posting states that willingness to travel 100% is required and lists the work location as in person.
Support duties
- Monitor and respond to IT tickets, support requests, helpdesk emails, and customer inquiries.
- Provide scheduled onsite and remote support for desktops, laptops, servers, networks, email, Wi-Fi, printers, CCTV, and PABX.
- Diagnose and resolve software, networking, and hardware issues and coordinate with remote support teams.
- Check for other issues during site visits and track ongoing jobs and support.
Ticketing, reporting, and customers
- Maintain accurate and timely records in the helpdesk ticketing system and process jobs promptly.
- Prepare bills of quantities, scopes of work, site-visit reports, and job reports as required.
- Resolve customer requirements and issues, close tickets on time, maintain client relationships, and provide after-sales support.
- Respond to customer complaints and suggestions and support client satisfaction.
Required technical qualifications
- At least 3 years of IT support experience in a similar role, including 3 years of desktop support and basic networking experience.
- At least 2 years of Microsoft Windows Server experience and 3 years of telephone and email communication experience.
- Hands-on installation, configuration, and troubleshooting experience with desktops and laptops, email services, networks, routers, printers, cabling, PABX, CCTV, Windows servers, Active Directory, NAS devices, and backup software.
- Good written and spoken English; strong communication, problem-solving, organizational, and time-management skills.
- Ability to work independently and with a team, meet deadlines, and work under pressure.
- Willingness to travel 100% is required.
Optional qualifications
- Firewall experience and helpdesk ticketing system experience are preferred in the experience section.
- A valid UAE driving licence and IT certifications are optional.
Pay
- The posting lists pay of AED 4,500–7,000 per month; the structured salary field lists AED 4,500 per month.
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