IT Support Coordinator
Skills
About This Role
IT Support Coordinator
Exotica IT Solutions LLC (Branch 4) – Lusail
Position Summary
The IT Support Coordinator is responsible for overseeing daily IT support operations, ensuring efficient resolution of technical issues, and coordinating between end-users and the IT technical team.
This role plays a key part in maintaining system reliability, improving support workflows, and ensuring high-quality service delivery across the organization.
Key Responsibilities
- Coordinate and manage all incoming IT support requests through ticketing systems.
- Assign and prioritize support tickets to appropriate technical staff.
- Monitor ticket progress to ensure timely resolution in line with SLAs.
- Provide first-level technical support for hardware, software, and network issues.
- Escalate complex technical problems to senior engineers or vendors when necessary.
- Maintain accurate records of issues, resolutions, and system changes.
- Assist in IT asset tracking, inventory control, and equipment lifecycle management.
- Support onboarding and offboarding of employees (device setup, access provisioning, etc.).
- Ensure compliance with IT policies, security standards, and company procedures.
- Generate periodic reports on IT performance, recurring issues, and service improvements.
- Coordinate with external service providers and vendors for maintenance and support.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2–4 years of experience in IT support or service desk coordination.
- Strong knowledge of Windows/Mac OS, networking basics, and common business applications.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and manage priorities effectively.
Preferred Skills
- Basic understanding of ITIL framework.
- Experience in corporate or multi-branch IT environments.
- Knowledge of cloud services (Microsoft 365, Google Workspace, etc.).
- Familiarity with cybersecurity best practices.
Lusail, Qatar
الراتب المدفوع: QAR٠٫٠٠ لكل عام
موقع العمل: بشكل شخصي
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