IT Support Coordinator
Skills
About This Role
Overview
Here’s a professional job description for an **IT Support Coordinator** at Dar-ICT LLC:
DohaEmployment Type: Full-timePosition Overview
Dar-ICT LLC is seeking a reliable and detail-oriented IT Support Coordinator to oversee day-to-day technical support operations, ensure smooth IT service delivery, and coordinate internal and external support requests.
The role involves managing helpdesk activities, supporting end-users, and maintaining IT systems efficiency across the organization.
Key Responsibilities
- Act as the first point of contact for IT support requests (hardware, software, network, and system issues)
- Log, track, and manage service tickets using IT service management tools
- Coordinate with internal IT staff and external vendors for issue resolution
- Ensure timely escalation and follow-up of unresolved technical problems
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Support user account management (access rights, password resets, system access)
- Monitor IT systems and report recurring issues or risks
- Assist in IT asset inventory management and documentation
- Provide basic training and guidance to end-users on systems and applications
- Maintain compliance with IT policies, security standards, and procedures
Requirements
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
- 2+ years of experience in IT support or helpdesk role
- Strong understanding of Windows/Mac OS environments and basic networking
- Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar)
- Good troubleshooting skills for hardware, software, and network issues
- Strong communication and customer service skills
- Ability to multitask and prioritize in a fast-paced environment
Preferred Skills
- Knowledge of Active Directory and Microsoft 365 administration
- Basic understanding of IT security principles
- Experience supporting remote users and hybrid work environments
- IT certifications such as CompTIA A+, Network+, or equivalent
Key Competencies
- Problem-solving mindset
- Attention to detail
- Strong organizational skills
- Team collaboration
- Accountability and responsiveness
- If you want, I can also tailor this for a **job posting on LinkedIn**, a **CV version**, or a **more senior/managerial IT Support Coordinator role**.
- Pay: Up to QAR660,000.00 per year
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