IT Support Assistant
Role Overview
Junior, Level 1 IT support role providing everyday technology assistance, managing IT stock, and helping organise files and backups.
Training and guidance will be provided.
Key Skills for This Role
Full Job Posting
Role overview
Junior, Level 1 IT support role providing everyday technology assistance, managing IT stock, and helping organise files and backups.
Training and guidance will be provided.
Helpdesk and user support
- Answer staff IT requests by ticket, email, phone, or in person, and log every request.
- Fix common laptop, desktop, printer, and Wi-Fi problems on Mac and Windows; escalate unresolved issues with clear notes.
- Set up laptops and accounts for new joiners and help with meeting-room and video-call setups.
Accounts, inventory, and storage
- Create and disable Google Workspace accounts as instructed; assist with password resets and two-factor authentication.
- Add users to groups and shared drives following the approval process.
- Maintain the asset list; issue and collect equipment using QR check-in and check-out and obtain a signature each time.
- Monitor supplies, report low stock, help with monthly counts, and keep the storeroom tidy and labelled.
- Organise shared-drive and NAS folders using agreed naming rules; check daily backups, report failures, and help staff find or restore files.
Documentation and security
- Follow company IT and security rules and promptly report suspicious emails, lost devices, or possible security issues.
- Help keep simple how-to guides updated for common issues.
Qualifications and experience
- Diploma or degree in IT, Computer Science, or a related field.
- 1–2 years of IT support experience; internship or training experience will be considered.
- Basic knowledge of Windows, macOS, and common office software; basic networking knowledge covering Wi-Fi, VPN, and printers.
- Comfortable using spreadsheets to keep records.
- Good spoken and written English; Arabic is a plus.
- An IT certification is an advantage.
Personal qualities
- Friendly, patient, and willing to learn.
- Organised, reliable, and honest when handling company equipment.
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