IT Support Analyst

About the firm

Role summary

Workplace

• The posting says the position is fully office-based.
• It also says the firm will agree a suitable office or homeworking arrangement with candidates.

Key tasks

• Address basic technical issues, serve as an initial contact for IT support, and resolve common problems promptly.
• Assist with support desk operations and effective resolution of requests.
• Help develop and implement support processes, automation, and procedures with senior IT colleagues.
• Work with other IT functions on technical issues, new technologies, and IT projects.
• Monitor support metrics, identify improvements, and implement corrective actions.

Qualifications and experience

• Basic knowledge of Windows 10/11, Microsoft 365, and common software applications.
• Higher education in IT or a related field is preferred.
• Technical support experience is desirable but not required.
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate certifications are desirable.

Person specification

• Communicate clearly, concisely, and without jargon.
• Work well with a team and independently using initiative.
• Build and develop client relationships and provide a good client experience.
• Be confident and willing to make additional effort when required.

Benefits

• Benefits include profit-related pay, pension, private medical insurance, holidays, car lease and cycle-to-work schemes, life assurance, income protection, wellbeing resources, and retail discounts.
• The firm describes its workplace as inclusive and supportive of work-life balance.