IT Specialist

Role overview

IT operations and team leadership

• Oversee daily IT operations, including infrastructure, technical support, service delivery, and system maintenance.
• Guide IT support and development teams and monitor service performance, incidents, requests, SLAs, and escalations.
• Identify operational risks, recommend improvements, and drive resolution of technical and service issues.

Governance and compliance

• Maintain IT policies, procedures, standards, and SOPs and monitor their implementation.
• Ensure compliance with internal policies, UAE regulations, contractual obligations, and industry standards.
• Coordinate audits, maintain compliance documentation, and follow up on findings and corrective actions.
• Support risk management, cybersecurity governance, access controls, change management, and business continuity.

Management support and coordination

• Support the IT Manager with departmental plans and priorities and coordinate with departments, vendors, and service providers.
• Prepare performance reports, dashboards, compliance updates, and management summaries; track deliverables and deadlines.
• Support improvement initiatives, system implementations, and technology projects.

Qualifications and experience

• Bachelor's degree in IT, Computer Science, Information Systems, or a related discipline.
• 5–8 years of relevant IT experience, including operations, team coordination, and governance.
• Strong knowledge of infrastructure, systems administration, service management, and technical support.
• Experience maintaining policies, SOPs, compliance documentation, and operational controls.
• Understanding of ITIL, ISO 27001, COBIT, and information security principles; UAE compliance familiarity is advantageous.

Skills and languages

• Organizational, analytical, reporting, and stakeholder management skills are sought.
• Excellent command of English is mandatory; Arabic proficiency is preferred.